Home > Store

CompTIA A+ 220-901 and 220-902 Exam Cram

Add To My Wish List

CompTIA A+ 220-901 and 220-902 Exam Cram

By Dave Prowse
Published Jan 6, 2016 by Pearson IT Certification. Part of the Exam Cram series.

eBook

Sorry, this book is no longer in print.
Includes EPUB and PDF
About eBook Formats

This eBook includes the following formats, accessible from your Account page after purchase:

ePub EPUB The open industry format known for its reflowable content and usability on supported mobile devices.

Adobe Reader PDF The popular standard, used most often with the free Acrobat® Reader® software.

This eBook requires no passwords or activation to read. We customize your eBook by discreetly watermarking it with your name, making it uniquely yours.

Not for Sale

Description

Sample Content

Updates

More Information

Description

Copyright 2016
Dimensions: 6" x 9"
Edition: 1st

eBook
ISBN-10: 0-13-439151-9
ISBN-13: 978-0-13-439151-9

This is the eBook version of the print title. The eBook edition does not provide access to the test engine and practice test that accompanies the print book.

This is the perfect study guide to help you pass CompTIA®’s new A+® 220-901 and 220-902 exams. It provides coverage and practice questions for every exam topic, including substantial new coverage of Windows 8/8.1, new PC hardware, tablets, smartphones, OS X, Linux, cloud computing, and professional-level networking and security. Extensive prep tools include quizzes, Exam Alerts, our great last-minute Cram Sheet, and two full practice exams in the ebook. You’ll also find ten exclusive Real World Scenario case studies, all linked to simulations or video posted to the book website!

Covers the critical information you’ll need to know to score higher on your A+ 220-901 and 220-902 exams!

Deploy and manage desktops and notebooks running Windows 8.1/8, 7, Vista, OS X, or Linux
Master and practice the six-step A+ troubleshooting process
Understand, install, configure, and troubleshoot motherboards, CPUs, and memory
Test and troubleshoot power-related problems
Use all forms of storage, including SSDs, Blu-ray devices, and RAID systems
Work effectively with mobile devices, including iOS, Android, and Windows tablets and smartphones
Install, configure, and troubleshoot both visible and internal laptop components
Configure Windows components and applications, use Windows administrative tools, and optimize Windows systems
Repair damaged Windows environments and boot errors
Work with audio and video subsystems, I/O devices, and new peripherals
Install and manage both local and network printers
Understand and work with networks, network hardware, wireless protocols, and cloud technologies
Install and configure SOHO wired/wireless networks and troubleshoot connectivity
Secure desktops and mobile devices, implement authentication methods, prevent malware attacks, and protect data



Sample Content

Introduction

Chapter 1 Introduction to Troubleshooting

The Six-Step A+ Troubleshooting Process

Step 1: Identify the Problem

Step 2: Establish a Theory of Probable Cause (Question the Obvious)

Step 3: Test the Theory to Determine Cause

Step 4: Establish a Plan of Action to Resolve the Problem and Implement the Solution

Step 5: Verify Full System Functionality and, If Applicable, Implement Preventative Measures

Step 6: Document Findings, Actions, and Outcomes

Cram Quiz

Cram Quiz Answers

Troubleshooting Examples and PC Tools

Troubleshooting Example 1–Basic: Display Issue

Troubleshooting Example 2–Intermediate: Power Issue

Troubleshooting Example 3–Advanced: Wireless Issue

PC Tools

More Troubleshooting Tidbits

Cram Quiz

Cram Quiz Answers

Chapter 2 Motherboards

Motherboard Components and Form Factors

Motherboard Components

Form Factors

Cram Quiz

Cram Quiz Answers

The BIOS/UEFI

BIOS, CMOS, and the Lithium Battery

The POST

Accessing and Configuring the BIOS

Flashing the BIOS

Cram Quiz

Cram Quiz Answers

Installing and Troubleshooting Motherboards

Installing Motherboards

Troubleshooting Motherboards

Cram Quiz

Cram Quiz Answers

Chapter 3 The CPU

CPU 101

CPU Technology

Cooling

Cram Quiz

Cram Quiz Answers

Installing and Troubleshooting CPUs

Installing CPUs

Troubleshooting CPUs

Cram Quiz

Cram Quiz Answers

Chapter 4 RAM

RAM Basics and Types of RAM

RAM Basics

Types of RAM

RAM Technologies

Cram Quiz

Cram Quiz Answers

Installing and Troubleshooting DRAM

Installing DRAM

Troubleshooting DRAM

Cram Quiz

Cram Quiz Answers

Chapter 5 Power

Understanding and Testing Power

Testing an AC Outlet with a Receptacle Tester

Testing an AC Outlet with a Multimeter

Cram Quiz

Cram Quiz Answers

Power Devices

Power Strips

Surge Protectors

Uninterruptible Power Supplies

Cram Quiz

Cram Quiz Answers

Power Supplies

Planning Which Power Supply to Use

Installing the Power Supply

Troubleshooting Power Supply Issues

Heating and Cooling

Cram Quiz

Cram Quiz Answers

Chapter 6 Storage

Hard Drives

Hard Disk Drives

Solid-State Drives

SATA

Hard Drive Specifications

Installing Hard Drives

Preventative Maintenance and Troubleshooting Hard Drives

Network Attached Storage

Cram Quiz

Cram Quiz Answers

RAID

Cram Quiz

Cram Quiz Answers

Optical Storage Media

Compact Disc (CD)

Digital Versatile Disc (DVD)

Blu-ray

Cram Quiz

Cram Quiz Answers

Solid-State Storage Media

USB Flash Drives

Secure Digital Cards

CompactFlash Cards

Cram Quiz

Cram Quiz Answers

Chapter 7 Mobile Device Hardware

Installing, Configuring, and Troubleshooting Visible Laptop Components

Laptop 101

Input Devices

Video

Audio

Optical Drives

Fans

Power

Expansion Devices

Communications

Cram Quiz

Cram Quiz Answers

Installing, Configuring, and Troubleshooting Internal Laptop Components

Hard Drives

Memory

System Board and CPU

Cram Quiz

Cram Exam Answers

Understanding Tablet and Smartphone Hardware

Mobile Hardware Examples

Hardware Differences Between Tablets/Smartphones and Laptops

Tablet/Smartphone Ports and Accessories

Other Types of Mobile Devices and Wearable Technology

Cram Quiz

Cram Exam Answers

Chapter 8 Installing and Upgrading Windows

Installing and Upgrading to Windows 8

Windows 8 Editions

Windows 8 Minimum Requirements and Compatibility

Windows 8 Installation Methods

Upgrading to Windows 8

Cram Quiz

Cram Quiz Answers

Installing and Upgrading to Windows 7

Windows 7 Editions

Windows 7 Minimum Requirements and Compatibility

Windows 7 Installation Methods

Upgrading to Windows 7

Verifying and Troubleshooting Windows 7 Installations

Cram Quiz

Cram Quiz Answers

Installing Windows Vista

Windows Vista Editions

Windows Vista Minimum Requirements and Compatibility

Windows Vista Installation Methods

Verifying and Troubleshooting Windows Vista Installations

Cram Quiz

Cram Quiz Answers

Chapter 9 Configuring Windows

Windows User Interfaces

Windows Components

Windows Applications

Administrative Tools and the MMC

Cram Quiz

Cram Quiz Answers

System Tools and Utilities

Managing Devices

Operating System Optimization

User Migrations and Customizations

Advanced System Tools

Cram Quiz

Cram Quiz Answers

Files, File Systems, and Drives

Working with Files and File Systems

Managing Drives

Cram Quiz

Cram Quiz Answers

Chapter 10 Maintaining Windows

Updating Windows

Windows Update

Service Packs

Cram Quiz

Cram Quiz Answers

Maintaining Hard Drives

Hard Drive Utilities

Backups

Creating Restore Points

Shadow Copy

Cram Quiz

Cram Quiz Answers

Chapter 11 Troubleshooting Windows

Repair Environments and Boot Errors

Windows Recovery Environments

Boot Errors

Cram Quiz

Cram Quiz Answers

Windows Tools and Errors

Troubleshooting Within Windows

Stop Errors

Improper and Spontaneous Shutdowns

Additional Windows Errors and Error Reporting

Restoring Windows

Cram Quiz

Cram Quiz Answers

Command-Line Tools

Windows Command Prompt

Recovery Command Prompt

Cram Quiz

Cram Quiz Answers

Chapter 12 Video and Audio

The Video Subsystem

Video Cards

Video Displays

Video Settings and Software

Cram Quiz

Cram Quiz Answers

The Audio Subsystem

Sound Cards

Installing a Sound Card and Speakers

Troubleshooting Audio Problems

Cram Quiz

Cram Quiz Answers

Chapter 13 Peripherals and Custom Computing

Input/Output, Input Devices, and Peripherals

I/O Ports

Input, Output, and Hybrid Devices

Cram Quiz

Cram Quiz Answers

Custom PC Configurations

Audio/Video Editing Workstation

CAD/CAM Workstation

Virtualization Workstation

Thin Client

Standard Thick Client

Home Server PC

Home Theater PC (HTPC)

Gaming PC

Cram Quiz

Cram Quiz Answers

Chapter 14 Printers

Printer Types and Technologies

Types of Printers

Local Versus Network Printers

Cram Quiz

Cram Quiz Answers

Installing, Configuring, and Troubleshooting Printers

Printer Installation and Drivers

Configuring Printers

Virtual Printing

Troubleshooting Printers

Cram Quiz

Cram Quiz Answers

Chapter 15 Computer Networking Part I

Types of Networks, Network Devices, and Cloud Technology

Network Types

Network Devices

Cloud Technology and Server Roles

Cram Quiz

Cram Quiz Answers

Cables, Connectors, and Tools

Cable Types and Connectors

Cabling Tools

Cram Quiz

Cram Quiz Answers

TCP/IP

Configuring IPv4

IPv4 Classes and CIDR

Configuring IPv6

TCP/IP Protocols and Their Ports

Cram Quiz

Cram Quiz Answers

Chapter 16 Computer Networking Part II

SOHO and Windows Networking

Internet Services

Router Setup and Wireless

Windows Configurations

Cram Quiz

Cram Quiz Answers

Troubleshooting Networks

Command-Line Interface Tools

Troubleshooting Common Symptoms

Cram Quiz

Cram Quiz Answers

Chapter 17 Security

Security Threats and Prevention

Malicious Software

Preventing and Troubleshooting Malicious Software

Unauthorized Access

Social Engineering

Hard Drive Recycling and Disposal

Additional Attacks and Security Vulnerabilities

Cram Quiz

Cram Quiz Answers

Desktop Operating System Security

User Accounts

File Security

Encryption

Windows Firewall

Cram Quiz

Cram Quiz Answers

SOHO Security

Changing Default Passwords

Changing and Disabling the SSID

Configuring Wireless Encryption

Enabling MAC Filtering

Disabling WPS

Assigning Static IP Addresses

Disabling Physical Ports

A Final Word on SOHO Routers

Cram Quiz

Cram Quiz Answers

Chapter 18 Android, iOS, OS X, and Linux

Android and iOS Basics

Open-Source and Closed-Source Operating Systems

Obtaining Applications

Screen Configurations

Virtual Assistants

GPS and Geotracking

Microsoft Mobile Operating Systems

Cram Quiz

Cram Quiz Answers

Android/iOS Networking and Synchronization

Cellular Radio Technologies

Wi-Fi Network Connectivity

Wi-Fi Troubleshooting

Bluetooth Configuration

Bluetooth Troubleshooting

E-Mail Configurations

Troubleshooting E-mail Connections

Synchronizing Android and iOS-based Devices to a PC

Synchronizing Other Devices

Cram Quiz

Cram Quiz Answers

Android/iOS Security and Additional Troubleshooting

Stolen and Lost Devices

Compromised and Damaged Devices

Stopping Applications

Initiating Resets

Additional Mobile Device Troubleshooting

Cram Quiz

Cram Quiz Answers

OS X and Linux

OS X

Linux

Cram Quiz

Cram Quiz Answers

Chapter 19 Safety, Procedures, and Professionalism

Safety

Electrical Safety

Electrical Fire Safety

ESD

Physical Safety

Cram Quiz

Cram Quiz Answers

Procedures and Environmental Controls

Temperature, Humidity, and Air

EMI and RFI

MSDS and Disposal

Incident Response and Documentation

CompTIA A+ Troubleshooting Theory

Cram Quiz

Cram Quiz Answers

Professionalism and Communication Skills

Cram Quiz

Cram Quiz Answers

Chapter 20 Taking the Real Exams

Getting Ready and the Exam Preparation Checklist

Tips for Taking the Real Exam

General Practices for Taking Exams

Smart Methods for Difficult Questions

Wrapping Up the Exam

Beyond the CompTIA A+ Certification

Practice Exam 1 CompTIA A+ 220-901

Exam Questions

Answers at a Glance

Practice Exam 2 CompTIA A+ 220-902

Exam Questions

Answers at a Glance

Appendix A Real-World Scenarios

220-901 Scenarios

Scenario 1: Design a CAD Workstation Computer

Scenario 2: Select the Best Components for Three Computers

Scenario 3: Identify Video Ports

Scenario 4: Configure Wi-Fi on a SOHO Router

Scenario 5: Identify Various Wireless Ranges

Scenario 6: Identify IP Addresses

220-902 Scenarios

Scenario 7: Troubleshoot an IP Issue with Ipconfig

Scenario 8: Sharing and Mapping in the Command Prompt

Scenario 9: Troubleshooting a System with Msconfig

Scenario 10: Fixing a Computer That Won't Boot

DVD Only:

Appendix B: Additional Reading and Resources

Practice Exam 1 Answers

Practice Exam 2 Answers

Practice Exam 3

Practice Exam 4

Exam Alerts

Cram Quizzes

9780789756312 TOC 12/18/2015



Updates

Submit Errata



More Information



Pearson IT Certification Promotional Mailings & Special Offers

I would like to receive exclusive offers and hear about products from Pearson IT Certification and its family of brands. I can unsubscribe at any time.

Privacy Notice

Overview

Pearson Education, Inc., 221 River Street, Hoboken, New Jersey 07030, (Pearson) presents this site to provide information about Pearson IT Certification products and services that can be purchased through this site.

This privacy notice provides an overview of our commitment to privacy and describes how we collect, protect, use and share personal information collected through this site. Please note that other Pearson websites and online products and services have their own separate privacy policies.

Collection and Use of Information

To conduct business and deliver products and services, Pearson collects and uses personal information in several ways in connection with this site, including:

Questions and Inquiries

For inquiries and questions, we collect the inquiry or question, together with name, contact details (email address, phone number and mailing address) and any other additional information voluntarily submitted to us through a Contact Us form or an email. We use this information to address the inquiry and respond to the question.

Online Store

For orders and purchases placed through our online store on this site, we collect order details, name, institution name and address (if applicable), email address, phone number, shipping and billing addresses, credit/debit card information, shipping options and any instructions. We use this information to complete transactions, fulfill orders, communicate with individuals placing orders or visiting the online store, and for related purposes.

Surveys

Pearson may offer opportunities to provide feedback or participate in surveys, including surveys evaluating Pearson products, services or sites. Participation is voluntary. Pearson collects information requested in the survey questions and uses the information to evaluate, support, maintain and improve products, services or sites; develop new products and services; conduct educational research; and for other purposes specified in the survey.

Contests and Drawings

Occasionally, we may sponsor a contest or drawing. Participation is optional. Pearson collects name, contact information and other information specified on the entry form for the contest or drawing to conduct the contest or drawing. Pearson may collect additional personal information from the winners of a contest or drawing in order to award the prize and for tax reporting purposes, as required by law.

Newsletters

If you have elected to receive email newsletters or promotional mailings and special offers but want to unsubscribe, simply email information@informit.com.

Service Announcements

On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account information. However, these communications are not promotional in nature.

Customer Service

We communicate with users on a regular basis to provide requested services and in regard to issues relating to their account we reply via email or phone in accordance with the users' wishes when a user submits their information through our Contact Us form.

Other Collection and Use of Information

Application and System Logs

Pearson automatically collects log data to help ensure the delivery, availability and security of this site. Log data may include technical information about how a user or visitor connected to this site, such as browser type, type of computer/device, operating system, internet service provider and IP address. We use this information for support purposes and to monitor the health of the site, identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents and appropriately scale computing resources.

Web Analytics

Pearson may use third party web trend analytical services, including Google Analytics, to collect visitor information, such as IP addresses, browser types, referring pages, pages visited and time spent on a particular site. While these analytical services collect and report information on an anonymous basis, they may use cookies to gather web trend information. The information gathered may enable Pearson (but not the third party web trend services) to link information with application and system log data. Pearson uses this information for system administration and to identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents, appropriately scale computing resources and otherwise support and deliver this site and its services.

Cookies and Related Technologies

This site uses cookies and similar technologies to personalize content, measure traffic patterns, control security, track use and access of information on this site, and provide interest-based messages and advertising. Users can manage and block the use of cookies through their browser. Disabling or blocking certain cookies may limit the functionality of this site.

Do Not Track

This site currently does not respond to Do Not Track signals.

Security

Pearson uses appropriate physical, administrative and technical security measures to protect personal information from unauthorized access, use and disclosure.

Children

This site is not directed to children under the age of 13.

Marketing

Pearson may send or direct marketing communications to users, provided that

Pearson will not use personal information collected or processed as a K-12 school service provider for the purpose of directed or targeted advertising.
Such marketing is consistent with applicable law and Pearson's legal obligations.
Pearson will not knowingly direct or send marketing communications to an individual who has expressed a preference not to receive marketing.
Where required by applicable law, express or implied consent to marketing exists and has not been withdrawn.

Pearson may provide personal information to a third party service provider on a restricted basis to provide marketing solely on behalf of Pearson or an affiliate or customer for whom Pearson is a service provider. Marketing preferences may be changed at any time.

Correcting/Updating Personal Information

If a user's personally identifiable information changes (such as your postal address or email address), we provide a way to correct or update that user's personal data provided to us. This can be done on the Account page. If a user no longer desires our service and desires to delete his or her account, please contact us at customer-service@informit.com and we will process the deletion of a user's account.

Choice/Opt-out

Users can always make an informed choice as to whether they should proceed with certain services offered by Adobe Press. If you choose to remove yourself from our mailing list(s) simply visit the following page and uncheck any communication you no longer want to receive: www.pearsonitcertification.com/u.aspx.

Sale of Personal Information

Pearson does not rent or sell personal information in exchange for any payment of money.

While Pearson does not sell personal information, as defined in Nevada law, Nevada residents may email a request for no sale of their personal information to NevadaDesignatedRequest@pearson.com.

Supplemental Privacy Statement for California Residents

California residents should read our Supplemental privacy statement for California residents in conjunction with this Privacy Notice. The Supplemental privacy statement for California residents explains Pearson's commitment to comply with California law and applies to personal information of California residents collected in connection with this site and the Services.

Sharing and Disclosure

Pearson may disclose personal information, as follows:

As required by law.
With the consent of the individual (or their parent, if the individual is a minor)
In response to a subpoena, court order or legal process, to the extent permitted or required by law
To protect the security and safety of individuals, data, assets and systems, consistent with applicable law
In connection the sale, joint venture or other transfer of some or all of its company or assets, subject to the provisions of this Privacy Notice
To investigate or address actual or suspected fraud or other illegal activities
To exercise its legal rights, including enforcement of the Terms of Use for this site or another contract
To affiliated Pearson companies and other companies and organizations who perform work for Pearson and are obligated to protect the privacy of personal information consistent with this Privacy Notice
To a school, organization, company or government agency, where Pearson collects or processes the personal information in a school setting or on behalf of such organization, company or government agency.

Links

This web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects Personal Information. This privacy statement applies solely to information collected by this web site.

Requests and Contact

Please contact us about this Privacy Notice or if you have any requests or questions relating to the privacy of your personal information.

Changes to this Privacy Notice

We may revise this Privacy Notice through an updated posting. We will identify the effective date of the revision in the posting. Often, updates are made to provide greater clarity or to comply with changes in regulatory requirements. If the updates involve material changes to the collection, protection, use or disclosure of Personal Information, Pearson will provide notice of the change through a conspicuous notice on this site or other appropriate way. Continued use of the site after the effective date of a posted revision evidences acceptance. Please contact us if you have questions or concerns about the Privacy Notice or any objection to any revisions.

Last Update: November 17, 2020

Email Address

Corporate, Academic, and Employee Purchases

CompTIA A+ 220-901 and 220-902 Exam Cram

eBook

Description

Sample Content

Table of Contents

Updates

Submit Errata

More Information

Pearson IT Certification Promotional Mailings & Special Offers

Overview

Collection and Use of Information

Questions and Inquiries

Online Store

Surveys

Contests and Drawings

Newsletters

Service Announcements

Customer Service

Other Collection and Use of Information

Application and System Logs

Web Analytics

Cookies and Related Technologies

Do Not Track

Security

Children

Marketing

Correcting/Updating Personal Information

Choice/Opt-out

Sale of Personal Information

Supplemental Privacy Statement for California Residents

Sharing and Disclosure

Links

Requests and Contact

Changes to this Privacy Notice

Other Things You Might Like