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MCTS 70-680 Exam Cram: Microsoft Windows 7, Configuring

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Description

  • Copyright 2011
  • Edition: 1st
  • Book
  • ISBN-10: 0-7897-4734-0
  • ISBN-13: 978-0-7897-4734-1
  • eBook
  • ISBN-10: 0-13-260319-5
  • ISBN-13: 978-0-13-260319-5

MCTS 70-680: Microsoft Windows 7, Configuring is the perfect study guide to help you pass Microsoft’s MCTS 70-680 exam. It provides coverage and practice questions for every exam topic. The book contains an extensive set of preparation tools, such as quizzes, Exam Alerts, and a practice exam, while the CD provides real-time practice and feedback with two complete sample exams.

Covers the critical information you’ll need to know to score higher on your MCTS 70-680 exam!

     .    Understand how Windows 7 differs from previous versions

     .    Install, upgrade, and migrate to Windows 7

     .    Configure basic and advanced Windows networking

     .    Enforce security with Windows Firewall and Windows Defender

     .    Administer users, systems, disks, and printers

     .    Manage and safely share files and folders

     .    Work with Windows applications and Internet Explorer 8

     .    Support mobile computers

     .    Remotely manage Windows systems

     .    Optimize Windows 7 system performance

     .    Efficiently back up systems and reliably recover them

CD FEATURES 2 complete sample exams

The test engine gives you an effective tool to assess your readiness for the exam

     .    Detailed explanations of correct and incorrect answers

     .    Multiple test modes

     .    Random questions and order of answers

     .    Coverage of each MCTS 70-680 exam objective

Sample Content

Online Sample Chapter

MCTS Exam Cram: Configuring Windows Firewall and Windows Defender

Table of Contents

Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

    The Value of Certification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

    The Microsoft Certification Program . . . . . . . . . . . . . . . . . . . . . . . . 3

        Microsoft Certified Technology Specialist. . . . . . . . . . . . . . . . . . 5

        Microsoft Certified IT Professional . . . . . . . . . . . . . . . . . . . . . . 6

    Microsoft Certified Technology Specialist: Windows 7 Configuration . . . 6

    Taking a Certification Exam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

    How to Prepare for an Exam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

    Day of the Exam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

        Dealing with Test Anxiety . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

    Additional Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

CHAPTER 1: Introduction to Windows 7 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

    The Road to Windows 7 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

        Defining Windows 7. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

        Windows 7 Flavors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

        Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

        Cram Quiz Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

    Windows 7 Graphical User Interface . . . . . . . . . . . . . . . . . . . . . . . . 33

        Working with the Desktop. . . . . . . . . . . . . . . . . . . . . . . . . . . 35

        Windows 7 Taskbar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

        Windows 7 Start Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

        The Notification Area. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

        Customizing the Taskbar and Start Menu . . . . . . . . . . . . . . . . . 44

        Working with Open Windows . . . . . . . . . . . . . . . . . . . . . . . . 47

        Gadgets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

        Aero Desktop Experience. . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

        Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

        Cram Quiz Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

    Review Questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

    Review Question Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

CHAPTER 2: Installing, Upgrading, and Migrating to Windows 7 . . . . . . . . . . . . . . . . . 59

    Installing Windows 7 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

        Windows 7 Installation Methods . . . . . . . . . . . . . . . . . . . . . . . 62

        Windows Clean Installation . . . . . . . . . . . . . . . . . . . . . . . . . . 63

        Upgrading Windows. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

    Windows Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

        Activating Windows 7 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

        Restore a Computer to a Previous Windows Installation . . . . . . . 70

        Using BCDEdit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

        Enabling a Dual-Boot System. . . . . . . . . . . . . . . . . . . . . . . . . 75

        Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

        Cram Quiz Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

    Windows Easy Transfer and Windows User State Migration Tool . . . . . 78

        Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

        Cram Quiz Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

    Deploying Windows 7 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

        Windows Automated Installation Kit . . . . . . . . . . . . . . . . . . . . 84

        Windows PE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

        Disk Cloning and the System Preparation Tool . . . . . . . . . . . . . 85

        The Unattended Installation. . . . . . . . . . . . . . . . . . . . . . . . . . 87

        Installing Windows Using Windows System Image Manager . . . . 87

        Deploying Windows with WIM Images . . . . . . . . . . . . . . . . . . 88

        Deployment Image Servicing and Management . . . . . . . . . . . . . 91

        Windows Deployment Services . . . . . . . . . . . . . . . . . . . . . . . . 94

        Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

        Cram Quiz Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

    Booting with a VHD Image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

        Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

        Cram Quiz Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

    Review Questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

    Review Question Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

CHAPTER 3: System Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

    Configuring and Managing Windows . . . . . . . . . . . . . . . . . . . . . . . 108

        Viewing Basic Information . . . . . . . . . . . . . . . . . . . . . . . . . . 111

        Changing Computer Name and Domain/Workgroup . . . . . . . . 112

        Windows Features and Programs. . . . . . . . . . . . . . . . . . . . . . 113

        Configuring Accessibility . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

        Parental Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

        Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

        Cram Quiz Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

    Device Drivers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

        Plug and Play Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

        Signed Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

        Devices and Printers Folder . . . . . . . . . . . . . . . . . . . . . . . . . 125

        Device Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

        Adding a Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

        Configuring Keyboard and Mouse . . . . . . . . . . . . . . . . . . . . . 129

        Managing Sound . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

        Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

        Cram Quiz Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

    Display Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

        Desktop Themes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

        Adjusting the Screen Settings . . . . . . . . . . . . . . . . . . . . . . . . 137

        Multiple Monitors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

        Windows Aero . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

        Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

        Cram Quiz Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

    Advanced Windows Configuration. . . . . . . . . . . . . . . . . . . . . . . . . 144

        Microsoft Management Console . . . . . . . . . . . . . . . . . . . . . . 145

        Administrative Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

        Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

        Local and Group Policies . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

        The Registry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

        Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

        Cram Quiz Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

    Review Questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

    Review Question Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

CHAPTER 4: Disk Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

    Disk Management Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

        Disk Partitioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

        Disk Storage Management . . . . . . . . . . . . . . . . . . . . . . . . . . 162

        File Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

        Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

        Cram Quiz Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

    Working with Volumes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

        Simple Volumes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

        Spanned Volumes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

        Extending Simple or Spanned Volumes . . . . . . . . . . . . . . . . . . 173

        Shrinking Volumes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

        Striped Volumes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

        Mirrored Volumes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

        Mount Points. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

        Formatting Disks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

        Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

        Cram Quiz Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

    Optimizing the Disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182

        Monitoring Disk Space . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

        Running Check Disk. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

        Defragging the Hard Drive. . . . . . . . . . . . . . . . . . . . . . . . . . 184

        NTFS Disk Quotas. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

        Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

        Cram Quiz Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

    Review Questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

    Review Questions Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

CHAPTER 5: Configuring Windows Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

    Introduction to TCP/IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

        IPv4 TCP/IP Addressing . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

        IPv6 TCP/IP Addressing . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

        Default Gateway. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202

        Name Resolution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202

        DHCP Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204

        IP Configuration on Windows 7 Machines . . . . . . . . . . . . . . . 205

        Network and Sharing Center . . . . . . . . . . . . . . . . . . . . . . . . 208

        Using the netsh Command . . . . . . . . . . . . . . . . . . . . . . . . . . 208

        Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210

        Cram Quiz Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

    Tools to Help Diagnose Network Problems. . . . . . . . . . . . . . . . . . . 212

        Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

        Cram Quiz Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

    Review Questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218

    Review Question Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220

CHAPTER 6: Configuring Advanced Windows Networking . . . . . . . . . . . . . . . . . . . . 223

    Wireless Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224

        Configuring Wireless Networks . . . . . . . . . . . . . . . . . . . . . . 227

        Network Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233

        Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234

        Cram Quiz Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235

    Remote Access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236

        Dial-Up Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237

        Broadband Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241

        Virtual Private Networking. . . . . . . . . . . . . . . . . . . . . . . . . . 242

        DirectAccess . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246

    Review Questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249

    Review Question Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252

CHAPTER 7: Configuring Windows Firewall and Windows Defender. . . . . . . . . . . . . . 255

    Spyware and Windows Defender . . . . . . . . . . . . . . . . . . . . . . . . . . 256

        Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263

        Cram Quiz Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263

    Windows Firewall. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264

        Basic Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 266

        Windows Firewall with Advanced Security. . . . . . . . . . . . . . . . 269

        Computer Connection Security Rules. . . . . . . . . . . . . . . . . . . 272

        Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275

        Cram Quiz Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275

    Review Questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 276

    Review Question Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 279

CHAPTER 8: User Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 281

    Authentication and Authorization . . . . . . . . . . . . . . . . . . . . . . . . . 282

        User Accounts and Groups . . . . . . . . . . . . . . . . . . . . . . . . . . 284

        Managing Local Logon Accounts. . . . . . . . . . . . . . . . . . . . . . 289

        Credential Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295

        Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 296

        Cram Quiz Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 297

    User Account Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 298

        Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 307

        Cram Exam Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 308

    Security Auditing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 309

        Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 313

        Cram Exam Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 313

    Review Questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 314

    Review Question Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 316

CHAPTER 9: Managing Files and Folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 319

    NTFS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 320

        NTFS Permissions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 321

        Copying and Moving Files . . . . . . . . . . . . . . . . . . . . . . . . . . 326

        Folder and File Owners . . . . . . . . . . . . . . . . . . . . . . . . . . . . 326

        Controlling Who Can Access a USB Flash Device . . . . . . . . . . 327

        Cram Exam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 327

        Cram Exam Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 328

    Windows 7 File Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 329

    Libraries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 331

        Folder Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 334

    Searching in Windows. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 336

        Cram Exam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 340

        Cram Exam Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 341

    Encryption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 342

        Encryption File System . . . . . . . . . . . . . . . . . . . . . . . . . . . . 343

        BitLocker Drive Encryption . . . . . . . . . . . . . . . . . . . . . . . . . 348

        BitLocker To Go . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 352

        Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 353

        Cram Quiz Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 354

    Compression . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 355

        Compressed (Zipped) Folders . . . . . . . . . . . . . . . . . . . . . . . . 355

        NTFS Compression . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 356

        Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 357

        Cram Quiz Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 357

    Review Questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 358

    Review Question Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 360

CHAPTER 10: Sharing Files and Folders. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 363

    Sharing Files and Folders. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 364

        Network Discovery and Browsing . . . . . . . . . . . . . . . . . . . . . 366

        Sharing Folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 369

        Special and Administrative Shares . . . . . . . . . . . . . . . . . . . . . 374

        Homegroup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 375

        Managing Shares . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 379

        Connecting to a Shared Folder . . . . . . . . . . . . . . . . . . . . . . . 379

        Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 381

        Cram Quiz Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 382

    BranchCache . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 383

        Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 385

        Cram Quiz Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 385

    Review Questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 386

    Review Question Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 388

CHAPTER 11: Managing and Sharing Printers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 391

    Printer in Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 392

        Local Versus Network Printing . . . . . . . . . . . . . . . . . . . . . . . 394

        Printing Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 395

        Installing a Printer on Windows 7 . . . . . . . . . . . . . . . . . . . . . 396

        Printer Properties. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 401

        Location-Aware Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . 403

        Printer Permissions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 404

        Managing the Print Spooler . . . . . . . . . . . . . . . . . . . . . . . . . 405

        Managing Print Jobs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 407

        Looking at the Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 408

        Auditing Printer Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . 409

        Troubleshooting Printing Problems . . . . . . . . . . . . . . . . . . . . 410

        Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 412

        Cram Quiz Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 413

    Review Questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 414

    Review Question Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 416

CHAPTER 12: Working with Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 419

    Windows Live Essentials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 420

        Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 421

        Cram Quiz Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 421

    Application Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 422

        Microsoft Application Compatibility Toolkit (ACT) and Shims . . 425

        XP Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 427

        Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 430

        Cram Quiz Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 430

    Software Restrictions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 431

        Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 438

        Cram Quiz Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 439

    Review Questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 440

    Review Question Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 442

CHAPTER 13: Working with Internet Explorer 8.0. . . . . . . . . . . . . . . . . . . . . . . . . . . . 445

    Features of Internet Explorer 8.0. . . . . . . . . . . . . . . . . . . . . . . . . . 446

        Internet Explorer Zoom. . . . . . . . . . . . . . . . . . . . . . . . . . . . 448

        Common Internet Explorer Settings. . . . . . . . . . . . . . . . . . . . 449

        Plug-Ins/Add-Ons and Scripting Languages. . . . . . . . . . . . . . . 452

        Internet Explorer Security Features . . . . . . . . . . . . . . . . . . . . 454

        Using Offline Mode and Saving Webpages . . . . . . . . . . . . . . . 464

        RSS Feeds. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 465

        Reset Internet Explorer to Default Settings . . . . . . . . . . . . . . . 466

        Compatibility View Mode . . . . . . . . . . . . . . . . . . . . . . . . . . 467

        Using Accelerators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 467

        Search Providers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 469

        Cram Exam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 469

        Cram Exam Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 470

    Review Questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 471

    Review Question Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 473

CHAPTER 14: Mobile Computers and Remote Management . . . . . . . . . . . . . . . . . . . . 475

    Control Panel and Windows Mobility Center . . . . . . . . . . . . . . . . . 476

        Configuring Presentation Settings for Mobile PCs . . . . . . . . . . 478

        Power Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 481

        File and Data Synchronization . . . . . . . . . . . . . . . . . . . . . . . 486

        Windows SideShow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 492

        Remote Projector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 493

        Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 494

        Cram Quiz Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 495

    Remote Desktop and Remote Assistance . . . . . . . . . . . . . . . . . . . . . 496

    Remote Desktop and Remote Desktop Connections . . . . . . . . . 497

        Using Remote Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . 501

        Using Administrative Tools for Remote Hosts . . . . . . . . . . . . . 502

        Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 503

        Cram Exam Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 504

    PowerShell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 505

        Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 509

        Cram Quiz Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 509

    Review Questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 510

    Review Question Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 513

CHAPTER 15: Optimizing Windows 7 Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 515

    Windows Performance Monitoring Tools . . . . . . . . . . . . . . . . . . . . 516

        Task Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 517

        Resource Monitor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 519

        Performance Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 520

        Windows Experience Index. . . . . . . . . . . . . . . . . . . . . . . . . . 522

        Memory Usage and the Paging File . . . . . . . . . . . . . . . . . . . . 524

        Processor Scheduling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 527

        SuperFetch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 527

        ReadyBoost and ReadyDrive. . . . . . . . . . . . . . . . . . . . . . . . . 528

        Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 529

        Cram Quiz Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 530

    Review Questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 531

    Answers to Review Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 533

CHAPTER 16: Backups and System Recovery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 535

    Looking at Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 536

        Event Viewer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 537

        Reliability Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 541

        Action Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 542

        System Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 543

        Diagnostic Tools. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 544

        Boot Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 546

        System Recovery Disc . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 551

        Windows PE Disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 553

        Problem Steps Recorder. . . . . . . . . . . . . . . . . . . . . . . . . . . . 554

        Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 556

        Cram Quiz Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 556

    Backups and System Recovery. . . . . . . . . . . . . . . . . . . . . . . . . . . . 558

        Backup Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 559

        Types of Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 560

        Backup and Restore Center . . . . . . . . . . . . . . . . . . . . . . . . . 562

        System Image Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 564

        System Protection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 564

        Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 568

        Cram Quiz Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 568

    Review Questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 569

    Review Question Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 571

Practice Exam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 573

TOC, 9780789747341, 2/11/11

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Pearson Education, Inc., 221 River Street, Hoboken, New Jersey 07030, (Pearson) presents this site to provide information about Pearson IT Certification products and services that can be purchased through this site.

This privacy notice provides an overview of our commitment to privacy and describes how we collect, protect, use and share personal information collected through this site. Please note that other Pearson websites and online products and services have their own separate privacy policies.

Collection and Use of Information


To conduct business and deliver products and services, Pearson collects and uses personal information in several ways in connection with this site, including:

Questions and Inquiries

For inquiries and questions, we collect the inquiry or question, together with name, contact details (email address, phone number and mailing address) and any other additional information voluntarily submitted to us through a Contact Us form or an email. We use this information to address the inquiry and respond to the question.

Online Store

For orders and purchases placed through our online store on this site, we collect order details, name, institution name and address (if applicable), email address, phone number, shipping and billing addresses, credit/debit card information, shipping options and any instructions. We use this information to complete transactions, fulfill orders, communicate with individuals placing orders or visiting the online store, and for related purposes.

Surveys

Pearson may offer opportunities to provide feedback or participate in surveys, including surveys evaluating Pearson products, services or sites. Participation is voluntary. Pearson collects information requested in the survey questions and uses the information to evaluate, support, maintain and improve products, services or sites; develop new products and services; conduct educational research; and for other purposes specified in the survey.

Contests and Drawings

Occasionally, we may sponsor a contest or drawing. Participation is optional. Pearson collects name, contact information and other information specified on the entry form for the contest or drawing to conduct the contest or drawing. Pearson may collect additional personal information from the winners of a contest or drawing in order to award the prize and for tax reporting purposes, as required by law.

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If you have elected to receive email newsletters or promotional mailings and special offers but want to unsubscribe, simply email information@informit.com.

Service Announcements

On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account information. However, these communications are not promotional in nature.

Customer Service

We communicate with users on a regular basis to provide requested services and in regard to issues relating to their account we reply via email or phone in accordance with the users' wishes when a user submits their information through our Contact Us form.

Other Collection and Use of Information


Application and System Logs

Pearson automatically collects log data to help ensure the delivery, availability and security of this site. Log data may include technical information about how a user or visitor connected to this site, such as browser type, type of computer/device, operating system, internet service provider and IP address. We use this information for support purposes and to monitor the health of the site, identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents and appropriately scale computing resources.

Web Analytics

Pearson may use third party web trend analytical services, including Google Analytics, to collect visitor information, such as IP addresses, browser types, referring pages, pages visited and time spent on a particular site. While these analytical services collect and report information on an anonymous basis, they may use cookies to gather web trend information. The information gathered may enable Pearson (but not the third party web trend services) to link information with application and system log data. Pearson uses this information for system administration and to identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents, appropriately scale computing resources and otherwise support and deliver this site and its services.

Cookies and Related Technologies

This site uses cookies and similar technologies to personalize content, measure traffic patterns, control security, track use and access of information on this site, and provide interest-based messages and advertising. Users can manage and block the use of cookies through their browser. Disabling or blocking certain cookies may limit the functionality of this site.

Do Not Track

This site currently does not respond to Do Not Track signals.

Security


Pearson uses appropriate physical, administrative and technical security measures to protect personal information from unauthorized access, use and disclosure.

Children


This site is not directed to children under the age of 13.

Marketing


Pearson may send or direct marketing communications to users, provided that

  • Pearson will not use personal information collected or processed as a K-12 school service provider for the purpose of directed or targeted advertising.
  • Such marketing is consistent with applicable law and Pearson's legal obligations.
  • Pearson will not knowingly direct or send marketing communications to an individual who has expressed a preference not to receive marketing.
  • Where required by applicable law, express or implied consent to marketing exists and has not been withdrawn.

Pearson may provide personal information to a third party service provider on a restricted basis to provide marketing solely on behalf of Pearson or an affiliate or customer for whom Pearson is a service provider. Marketing preferences may be changed at any time.

Correcting/Updating Personal Information


If a user's personally identifiable information changes (such as your postal address or email address), we provide a way to correct or update that user's personal data provided to us. This can be done on the Account page. If a user no longer desires our service and desires to delete his or her account, please contact us at customer-service@informit.com and we will process the deletion of a user's account.

Choice/Opt-out


Users can always make an informed choice as to whether they should proceed with certain services offered by Adobe Press. If you choose to remove yourself from our mailing list(s) simply visit the following page and uncheck any communication you no longer want to receive: www.pearsonitcertification.com/u.aspx.

Sale of Personal Information


Pearson does not rent or sell personal information in exchange for any payment of money.

While Pearson does not sell personal information, as defined in Nevada law, Nevada residents may email a request for no sale of their personal information to NevadaDesignatedRequest@pearson.com.

Supplemental Privacy Statement for California Residents


California residents should read our Supplemental privacy statement for California residents in conjunction with this Privacy Notice. The Supplemental privacy statement for California residents explains Pearson's commitment to comply with California law and applies to personal information of California residents collected in connection with this site and the Services.

Sharing and Disclosure


Pearson may disclose personal information, as follows:

  • As required by law.
  • With the consent of the individual (or their parent, if the individual is a minor)
  • In response to a subpoena, court order or legal process, to the extent permitted or required by law
  • To protect the security and safety of individuals, data, assets and systems, consistent with applicable law
  • In connection the sale, joint venture or other transfer of some or all of its company or assets, subject to the provisions of this Privacy Notice
  • To investigate or address actual or suspected fraud or other illegal activities
  • To exercise its legal rights, including enforcement of the Terms of Use for this site or another contract
  • To affiliated Pearson companies and other companies and organizations who perform work for Pearson and are obligated to protect the privacy of personal information consistent with this Privacy Notice
  • To a school, organization, company or government agency, where Pearson collects or processes the personal information in a school setting or on behalf of such organization, company or government agency.

Links


This web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects Personal Information. This privacy statement applies solely to information collected by this web site.

Requests and Contact


Please contact us about this Privacy Notice or if you have any requests or questions relating to the privacy of your personal information.

Changes to this Privacy Notice


We may revise this Privacy Notice through an updated posting. We will identify the effective date of the revision in the posting. Often, updates are made to provide greater clarity or to comply with changes in regulatory requirements. If the updates involve material changes to the collection, protection, use or disclosure of Personal Information, Pearson will provide notice of the change through a conspicuous notice on this site or other appropriate way. Continued use of the site after the effective date of a posted revision evidences acceptance. Please contact us if you have questions or concerns about the Privacy Notice or any objection to any revisions.

Last Update: November 17, 2020


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