MCTS 70-680 Exam Cram: Microsoft Windows 7, Configuring

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MCTS 70-680 Exam Cram: Microsoft Windows 7, Configuring

By Patrick Regan
Published Feb 21, 2011 by Pearson IT Certification. Part of the Exam Cram series.

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Description

Copyright 2011
Edition: 1st

eBook
ISBN-10: 0-13-260319-5
ISBN-13: 978-0-13-260319-5

MCTS 70-680: Microsoft Windows 7, Configuring is the perfect study guide to help you pass Microsoft’s MCTS 70-680 exam. It provides coverage and practice questions for every exam topic. The book contains an extensive set of preparation tools, such as quizzes, Exam Alerts, and a practice exam, while the CD provides real-time practice and feedback with two complete sample exams.

Covers the critical information you’ll need to know to score higher on your MCTS 70-680 exam!

. Understand how Windows 7 differs from previous versions

. Install, upgrade, and migrate to Windows 7

. Configure basic and advanced Windows networking

. Enforce security with Windows Firewall and Windows Defender

. Administer users, systems, disks, and printers

. Manage and safely share files and folders

. Work with Windows applications and Internet Explorer 8

. Support mobile computers

. Remotely manage Windows systems

. Optimize Windows 7 system performance

. Efficiently back up systems and reliably recover them

CD FEATURES 2 complete sample exams

The test engine gives you an effective tool to assess your readiness for the exam

. Detailed explanations of correct and incorrect answers

. Multiple test modes

. Random questions and order of answers

. Coverage of each MCTS 70-680 exam objective

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Sample Content

Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

The Value of Certification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

The Microsoft Certification Program . . . . . . . . . . . . . . . . . . . . . . . . 3

Microsoft Certified Technology Specialist. . . . . . . . . . . . . . . . . . 5

Microsoft Certified IT Professional . . . . . . . . . . . . . . . . . . . . . . 6

Microsoft Certified Technology Specialist: Windows 7 Configuration . . . 6

Taking a Certification Exam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

How to Prepare for an Exam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Day of the Exam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Dealing with Test Anxiety . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Additional Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

CHAPTER 1: Introduction to Windows 7 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

The Road to Windows 7 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Defining Windows 7. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Windows 7 Flavors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Cram Quiz Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Windows 7 Graphical User Interface . . . . . . . . . . . . . . . . . . . . . . . . 33

Working with the Desktop. . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Windows 7 Taskbar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Windows 7 Start Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

The Notification Area. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Customizing the Taskbar and Start Menu . . . . . . . . . . . . . . . . . 44

Working with Open Windows . . . . . . . . . . . . . . . . . . . . . . . . 47

Gadgets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Aero Desktop Experience. . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Cram Quiz Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Review Questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Review Question Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

CHAPTER 2: Installing, Upgrading, and Migrating to Windows 7 . . . . . . . . . . . . . . . . . 59

Installing Windows 7 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60

Windows 7 Installation Methods . . . . . . . . . . . . . . . . . . . . . . . 62

Windows Clean Installation . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Upgrading Windows. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Windows Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Activating Windows 7 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Restore a Computer to a Previous Windows Installation . . . . . . . 70

Using BCDEdit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Enabling a Dual-Boot System. . . . . . . . . . . . . . . . . . . . . . . . . 75

Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76

Cram Quiz Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Windows Easy Transfer and Windows User State Migration Tool . . . . . 78

Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Cram Quiz Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Deploying Windows 7 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Windows Automated Installation Kit . . . . . . . . . . . . . . . . . . . . 84

Windows PE. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

Disk Cloning and the System Preparation Tool . . . . . . . . . . . . . 85

The Unattended Installation. . . . . . . . . . . . . . . . . . . . . . . . . . 87

Installing Windows Using Windows System Image Manager . . . . 87

Deploying Windows with WIM Images . . . . . . . . . . . . . . . . . . 88

Deployment Image Servicing and Management . . . . . . . . . . . . . 91

Windows Deployment Services . . . . . . . . . . . . . . . . . . . . . . . . 94

Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Cram Quiz Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Booting with a VHD Image . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Cram Quiz Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Review Questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Review Question Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

CHAPTER 3: System Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Configuring and Managing Windows . . . . . . . . . . . . . . . . . . . . . . . 108

Viewing Basic Information . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Changing Computer Name and Domain/Workgroup . . . . . . . . 112

Windows Features and Programs. . . . . . . . . . . . . . . . . . . . . . 113

Configuring Accessibility . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Parental Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118

Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Cram Quiz Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Device Drivers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Plug and Play Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Signed Drivers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Devices and Printers Folder . . . . . . . . . . . . . . . . . . . . . . . . . 125

Device Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Adding a Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Configuring Keyboard and Mouse . . . . . . . . . . . . . . . . . . . . . 129

Managing Sound . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Cram Quiz Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Display Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Desktop Themes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136

Adjusting the Screen Settings . . . . . . . . . . . . . . . . . . . . . . . . 137

Multiple Monitors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

Windows Aero . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Cram Quiz Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Advanced Windows Configuration. . . . . . . . . . . . . . . . . . . . . . . . . 144

Microsoft Management Console . . . . . . . . . . . . . . . . . . . . . . 145

Administrative Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

Local and Group Policies . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

The Registry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Cram Quiz Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151

Review Questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Review Question Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

CHAPTER 4: Disk Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157

Disk Management Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Disk Partitioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Disk Storage Management . . . . . . . . . . . . . . . . . . . . . . . . . . 162

File Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167

Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

Cram Quiz Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168

Working with Volumes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Simple Volumes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Spanned Volumes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

Extending Simple or Spanned Volumes . . . . . . . . . . . . . . . . . . 173

Shrinking Volumes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

Striped Volumes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

Mirrored Volumes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

Mount Points. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

Formatting Disks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180

Cram Quiz Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

Optimizing the Disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 182

Monitoring Disk Space . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

Running Check Disk. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183

Defragging the Hard Drive. . . . . . . . . . . . . . . . . . . . . . . . . . 184

NTFS Disk Quotas. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

Cram Quiz Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

Review Questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188

Review Questions Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

CHAPTER 5: Configuring Windows Networking . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193

Introduction to TCP/IP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 194

IPv4 TCP/IP Addressing . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

IPv6 TCP/IP Addressing . . . . . . . . . . . . . . . . . . . . . . . . . . . 198

Default Gateway. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202

Name Resolution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202

DHCP Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204

IP Configuration on Windows 7 Machines . . . . . . . . . . . . . . . 205

Network and Sharing Center . . . . . . . . . . . . . . . . . . . . . . . . 208

Using the netsh Command . . . . . . . . . . . . . . . . . . . . . . . . . . 208

Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210

Cram Quiz Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

Tools to Help Diagnose Network Problems. . . . . . . . . . . . . . . . . . . 212

Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

Cram Quiz Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

Review Questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218

Review Question Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 220

CHAPTER 6: Configuring Advanced Windows Networking . . . . . . . . . . . . . . . . . . . . 223

Wireless Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224

Configuring Wireless Networks . . . . . . . . . . . . . . . . . . . . . . 227

Network Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233

Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234

Cram Quiz Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235

Remote Access. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236

Dial-Up Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237

Broadband Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241

Virtual Private Networking. . . . . . . . . . . . . . . . . . . . . . . . . . 242

DirectAccess . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246

Review Questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 249

Review Question Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252

CHAPTER 7: Configuring Windows Firewall and Windows Defender. . . . . . . . . . . . . . 255

Spyware and Windows Defender . . . . . . . . . . . . . . . . . . . . . . . . . . 256

Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263

Cram Quiz Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 263

Windows Firewall. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264

Basic Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 266

Windows Firewall with Advanced Security. . . . . . . . . . . . . . . . 269

Computer Connection Security Rules. . . . . . . . . . . . . . . . . . . 272

Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275

Cram Quiz Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275

Review Questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 276

Review Question Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 279

CHAPTER 8: User Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 281

Authentication and Authorization . . . . . . . . . . . . . . . . . . . . . . . . . 282

User Accounts and Groups . . . . . . . . . . . . . . . . . . . . . . . . . . 284

Managing Local Logon Accounts. . . . . . . . . . . . . . . . . . . . . . 289

Credential Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295

Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 296

Cram Quiz Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 297

User Account Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 298

Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 307

Cram Exam Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 308

Security Auditing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 309

Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 313

Cram Exam Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 313

Review Questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 314

Review Question Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 316

CHAPTER 9: Managing Files and Folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 319

NTFS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 320

NTFS Permissions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 321

Copying and Moving Files . . . . . . . . . . . . . . . . . . . . . . . . . . 326

Folder and File Owners . . . . . . . . . . . . . . . . . . . . . . . . . . . . 326

Controlling Who Can Access a USB Flash Device . . . . . . . . . . 327

Cram Exam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 327

Cram Exam Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 328

Windows 7 File Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 329

Libraries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 331

Folder Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 334

Searching in Windows. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 336

Cram Exam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 340

Cram Exam Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 341

Encryption . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 342

Encryption File System . . . . . . . . . . . . . . . . . . . . . . . . . . . . 343

BitLocker Drive Encryption . . . . . . . . . . . . . . . . . . . . . . . . . 348

BitLocker To Go . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 352

Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 353

Cram Quiz Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 354

Compression . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 355

Compressed (Zipped) Folders . . . . . . . . . . . . . . . . . . . . . . . . 355

NTFS Compression . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 356

Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 357

Cram Quiz Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 357

Review Questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 358

Review Question Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 360

CHAPTER 10: Sharing Files and Folders. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 363

Sharing Files and Folders. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 364

Network Discovery and Browsing . . . . . . . . . . . . . . . . . . . . . 366

Sharing Folders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 369

Special and Administrative Shares . . . . . . . . . . . . . . . . . . . . . 374

Homegroup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 375

Managing Shares . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 379

Connecting to a Shared Folder . . . . . . . . . . . . . . . . . . . . . . . 379

Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 381

Cram Quiz Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 382

BranchCache . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 383

Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 385

Cram Quiz Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 385

Review Questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 386

Review Question Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 388

CHAPTER 11: Managing and Sharing Printers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 391

Printer in Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 392

Local Versus Network Printing . . . . . . . . . . . . . . . . . . . . . . . 394

Printing Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 395

Installing a Printer on Windows 7 . . . . . . . . . . . . . . . . . . . . . 396

Printer Properties. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 401

Location-Aware Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . 403

Printer Permissions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 404

Managing the Print Spooler . . . . . . . . . . . . . . . . . . . . . . . . . 405

Managing Print Jobs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 407

Looking at the Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 408

Auditing Printer Access . . . . . . . . . . . . . . . . . . . . . . . . . . . . 409

Troubleshooting Printing Problems . . . . . . . . . . . . . . . . . . . . 410

Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 412

Cram Quiz Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 413

Review Questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 414

Review Question Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 416

CHAPTER 12: Working with Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 419

Windows Live Essentials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 420

Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 421

Cram Quiz Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 421

Application Compatibility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 422

Microsoft Application Compatibility Toolkit (ACT) and Shims . . 425

XP Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 427

Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 430

Cram Quiz Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 430

Software Restrictions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 431

Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 438

Cram Quiz Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 439

Review Questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 440

Review Question Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 442

CHAPTER 13: Working with Internet Explorer 8.0. . . . . . . . . . . . . . . . . . . . . . . . . . . . 445

Features of Internet Explorer 8.0. . . . . . . . . . . . . . . . . . . . . . . . . . 446

Internet Explorer Zoom. . . . . . . . . . . . . . . . . . . . . . . . . . . . 448

Common Internet Explorer Settings. . . . . . . . . . . . . . . . . . . . 449

Plug-Ins/Add-Ons and Scripting Languages. . . . . . . . . . . . . . . 452

Internet Explorer Security Features . . . . . . . . . . . . . . . . . . . . 454

Using Offline Mode and Saving Webpages . . . . . . . . . . . . . . . 464

RSS Feeds. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 465

Reset Internet Explorer to Default Settings . . . . . . . . . . . . . . . 466

Compatibility View Mode . . . . . . . . . . . . . . . . . . . . . . . . . . 467

Using Accelerators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 467

Search Providers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 469

Cram Exam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 469

Cram Exam Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 470

Review Questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 471

Review Question Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 473

CHAPTER 14: Mobile Computers and Remote Management . . . . . . . . . . . . . . . . . . . . 475

Control Panel and Windows Mobility Center . . . . . . . . . . . . . . . . . 476

Configuring Presentation Settings for Mobile PCs . . . . . . . . . . 478

Power Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 481

File and Data Synchronization . . . . . . . . . . . . . . . . . . . . . . . 486

Windows SideShow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 492

Remote Projector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 493

Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 494

Cram Quiz Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 495

Remote Desktop and Remote Assistance . . . . . . . . . . . . . . . . . . . . . 496

Remote Desktop and Remote Desktop Connections . . . . . . . . . 497

Using Remote Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . 501

Using Administrative Tools for Remote Hosts . . . . . . . . . . . . . 502

Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 503

Cram Exam Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 504

PowerShell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 505

Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 509

Cram Quiz Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 509

Review Questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 510

Review Question Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 513

CHAPTER 15: Optimizing Windows 7 Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 515

Windows Performance Monitoring Tools . . . . . . . . . . . . . . . . . . . . 516

Task Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 517

Resource Monitor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 519

Performance Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 520

Windows Experience Index. . . . . . . . . . . . . . . . . . . . . . . . . . 522

Memory Usage and the Paging File . . . . . . . . . . . . . . . . . . . . 524

Processor Scheduling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 527

SuperFetch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 527

ReadyBoost and ReadyDrive. . . . . . . . . . . . . . . . . . . . . . . . . 528

Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 529

Cram Quiz Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 530

Review Questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 531

Answers to Review Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 533

CHAPTER 16: Backups and System Recovery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 535

Looking at Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 536

Event Viewer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 537

Reliability Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 541

Action Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 542

System Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 543

Diagnostic Tools. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 544

Boot Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 546

System Recovery Disc . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 551

Windows PE Disk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 553

Problem Steps Recorder. . . . . . . . . . . . . . . . . . . . . . . . . . . . 554

Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 556

Cram Quiz Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 556

Backups and System Recovery. . . . . . . . . . . . . . . . . . . . . . . . . . . . 558

Backup Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 559

Types of Backups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 560

Backup and Restore Center . . . . . . . . . . . . . . . . . . . . . . . . . 562

System Image Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 564

System Protection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 564

Cram Quiz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 568

Cram Quiz Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 568

Review Questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 569

Review Question Answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 571

Practice Exam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 573

TOC, 9780789747341, 2/11/11

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Privacy Notice

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For inquiries and questions, we collect the inquiry or question, together with name, contact details (email address, phone number and mailing address) and any other additional information voluntarily submitted to us through a Contact Us form or an email. We use this information to address the inquiry and respond to the question.

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Customer Service

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Other Collection and Use of Information

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Web Analytics

Pearson may use third party web trend analytical services, including Google Analytics, to collect visitor information, such as IP addresses, browser types, referring pages, pages visited and time spent on a particular site. While these analytical services collect and report information on an anonymous basis, they may use cookies to gather web trend information. The information gathered may enable Pearson (but not the third party web trend services) to link information with application and system log data. Pearson uses this information for system administration and to identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents, appropriately scale computing resources and otherwise support and deliver this site and its services.

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Pearson uses appropriate physical, administrative and technical security measures to protect personal information from unauthorized access, use and disclosure.

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Pearson may send or direct marketing communications to users, provided that

Pearson will not use personal information collected or processed as a K-12 school service provider for the purpose of directed or targeted advertising.
Such marketing is consistent with applicable law and Pearson's legal obligations.
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Where required by applicable law, express or implied consent to marketing exists and has not been withdrawn.

Pearson may provide personal information to a third party service provider on a restricted basis to provide marketing solely on behalf of Pearson or an affiliate or customer for whom Pearson is a service provider. Marketing preferences may be changed at any time.

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Supplemental Privacy Statement for California Residents

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Sharing and Disclosure

Pearson may disclose personal information, as follows:

As required by law.
With the consent of the individual (or their parent, if the individual is a minor)
In response to a subpoena, court order or legal process, to the extent permitted or required by law
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To affiliated Pearson companies and other companies and organizations who perform work for Pearson and are obligated to protect the privacy of personal information consistent with this Privacy Notice
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Changes to this Privacy Notice

We may revise this Privacy Notice through an updated posting. We will identify the effective date of the revision in the posting. Often, updates are made to provide greater clarity or to comply with changes in regulatory requirements. If the updates involve material changes to the collection, protection, use or disclosure of Personal Information, Pearson will provide notice of the change through a conspicuous notice on this site or other appropriate way. Continued use of the site after the effective date of a posted revision evidences acceptance. Please contact us if you have questions or concerns about the Privacy Notice or any objection to any revisions.

Last Update: November 17, 2020

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