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MCITP 70-623 Exam Cram: Supporting and Troubleshooting Applications on a Windows Vista Client for Consumer Support Technicians

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MCITP 70-623 Exam Cram: Supporting and Troubleshooting Applications on a Windows Vista Client for Consumer Support Technicians

By David R. Miller, Paul A. Mancuso
Published Jun 26, 2008 by Pearson IT Certification. Part of the Exam Cram series.

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Copyright 2008
Edition: 1st

Book
ISBN-10: 0-7897-3720-5
ISBN-13: 978-0-7897-3720-5

Covers the critical information you need to know to score higher on your 70-623 exam!

Install and upgrade Windows Vista
Customize and configure Windows Vista including Windows Aero, Media Center, and Media Player
Install and maintain applications
Configure and troubleshoot Windows Update and Microsoft Update
Protect data with the Backup and Restore Center
Configure, troubleshoot, and repair network connectivity
Troubleshoot performance and reliability issues
Configure and troubleshoot Windows security features including the Security Center, User Account Control, Windows Defender, dynamic security for Internet Explorer 7, and Windows Firewall
Install, configure, and troubleshoot peripheral devices, such as mobile devices, digital cameras and camcorders, media devices, printers, and fax systems

WRITTEN BY LEADING EXPERTS:

David R. Miller holds many certifications, including SME, MCT, MCITPro, MCSE Windows 2003, CISSP, LPT, and CEH. Performing as a Subject Matter Expert (SME), David has written numerous certification curricula, books, and information systems certification exams for companies such as Microsoft and Logical Security. Specializing in security topics, he has written and performed in several technical and security-related training videos. He currently writes, lectures, and consults on these topics.

Paul A. Mancuso holds many certifications, including SME, MCT, MCITPro, MCSE Windows NT 4.0, 2000, and 2003. In addition to being an author of training curricula for the National IT Training and Certification Institute (NITTCI), he has recently worked as a Microsoft Subject Matter Expert on Microsoft Windows Vista and Microsoft Exchange Server 2007.

CD Features MeasureUp Practice Questions!

Detailed explanations of correct and incorrect answers
Multiple test modes
Random questions and order of answers
Coverage of each 70-623 exam objective

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Sample Content

Online Sample Chapter

MCITP 70-623 Exam Cram: Windows Vista Post-Installation Tasks

Sample Pages

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Introduction ................................................................................................1

The Microsoft Certification Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Microsoft Certified Technology Specialist . . . . . . . . . . . . . . . . . . . . 4

Microsoft Certified IT Professional . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Microsoft Certified Technology Specialist: Windows Vista,

Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Taking a Certification Exam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Tracking Certification Status. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

About This Book. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Chapter Format and Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Exam Topics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Self-Assessment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Microsoft Certification in the Real World . . . . . . . . . . . . . . . . . . . . . . . . 13

The Ideal Microsoft Certification Candidate . . . . . . . . . . . . . . . . . 14

Put Yourself to the Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

How to Prepare for an Exam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Studying for the Exam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Testing Your Exam Readiness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Assessing Readiness for Exam 70-623 . . . . . . . . . . . . . . . . . . . . . . . 23

Dealing with Test Anxiety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Day of the Exam . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Chapter 1 Install and Upgrade Windows Vista . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Evaluating the Computing Environment . . . . . . . . . . . . . . . . . . . . . . . . . 28

Selecting the Appropriate Windows Vista Edition . . . . . . . . . . . . 31

Identifying the Hardware Requirements . . . . . . . . . . . . . . . . . . . . . 32

Preparing to Install Windows Vista . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Performing a Clean Installation of Windows Vista . . . . . . . . . . . . 36

Installing Windows Vista via an Upgrade . . . . . . . . . . . . . . . . . . . . 46

Installing Windows Vista over a Previous Copy of Windows . . . 49

Troubleshoot and Resolve Installation Issues . . . . . . . . . . . . . . . . . . . . . . 51

Dual Boot. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Boot Configuration Data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Preserving Installed Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Troubleshoot and Resolve Post-Installation Issues . . . . . . . . . . . . . . . . . 56

Windows Vista Performance Issues . . . . . . . . . . . . . . . . . . . . . . . . . 56

Password Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59

Troubleshooting Windows Vista Startup . . . . . . . . . . . . . . . . . . . . . . . . . 60

Using the System Configuration Utility (MSConfig.exe). . . . . . . 60

Safe Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Using Windows Vista System Recovery Options. . . . . . . . . . . . . . 63

Exam Prep Questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Answers to Exam Prep Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Suggested Readings and Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Chapter 2 Windows Vista Post-Installation Tasks. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77

Windows Sidebar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Windows Aero. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Taskbar Thumbnails . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Windows Flip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Windows Flip 3D . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

User Accounts: Standard User vs. Administrator User . . . . . . . . . . . . . . 90

Creating Users. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

What Can the Standard User Do? . . . . . . . . . . . . . . . . . . . . . . . . . . 94

How Can I Tell What the Administrator Can Do? . . . . . . . . . . . . 96

Configuring Applications for Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

The Program Compatibility Assistant . . . . . . . . . . . . . . . . . . . . . . . 99

The Program Compatibility Wizard . . . . . . . . . . . . . . . . . . . . . . . . 99

The Compatibility Tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

The Application Compatibility Toolkit v5 . . . . . . . . . . . . . . . . . . 101

Privilege Level. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Bad Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

64-Bit and 32-Bit CPUs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Permissions Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104

Optimizing Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Task Manager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Performance Information and Tools . . . . . . . . . . . . . . . . . . . . . . . 113

Reliability and Performance Monitor . . . . . . . . . . . . . . . . . . . . . . 115

Improving Disk Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

ReadyBoost . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Media Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Digital Rights Management (DRM) . . . . . . . . . . . . . . . . . . . . . . . 122

Media Player . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Media Center Extender . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125

Exam Prep Questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Answers to Exam Prep Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128

Suggested Readings and Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

Chapter 3 Managing Windows Vista Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

The Windows Security Center. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134

Windows Firewall. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137

Windows Firewall with Advanced Security. . . . . . . . . . . . . . . . . . 140

Windows Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142

Manual Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143

Automatic Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

Windows Defender and Other Defenses Against Malware . . . . . . . . . 150

Defender’s Logging Capabilities. . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Microsoft’s SpyNet Program. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153

Configuring the Windows Defender Service . . . . . . . . . . . . . . . 154

MSConfig.exe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155

The Hosts File . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Removing Malware. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

RootkitRevealer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Parental Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 158

Configure and Troubleshoot Security for Windows Internet

Explorer 7 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

Pop-Up Blocker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

Phishing Filter. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165

Internet Explorer’s Protected Mode. . . . . . . . . . . . . . . . . . . . . . . . 166

Fix Settings for Me Option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

Cookie Handling. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

ActiveX Opt-In . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

The Security Status Bar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

Digital Certificates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

Clear the Browsing History, Cached Content, Cookies,

Forms Data, and Saved Passwords. . . . . . . . . . . . . . . . . . . . . . . . 176

User Account Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

Behavior of the Elevation Prompt for Standard Users . . . . . . . . 180

Behavior of the Elevation Prompt for Administrators in

Admin Approval Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181

Protecting Data with the Backup and Restore Center . . . . . . . . . . . . . 182

Performing a Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

Performing a Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187

Exam Prep Questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190

Answers to Exam Prep Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195

Suggested Readings and Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196

Chapter 4 Configure, Troubleshoot, and Repair Networking . . . . . . . . . . . . . . . . . . . . . . . . 199

Configure and Troubleshoot Network Protocols . . . . . . . . . . . . . . . . . 201

Configuring Internet Protocol Version 4 . . . . . . . . . . . . . . . . . . . 202

NetBIOS and WINS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211

Network Address Translation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212

Configuring TCP/IP Version 6 . . . . . . . . . . . . . . . . . . . . . . . . . . . 213

Configure Network Services at the Client Level . . . . . . . . . . . . . . . . . . 216

Network and Sharing Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 217

Network Profiles. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 218

Network Setup Wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221

Network Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221

Network Discovery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 222

Configuring Sharing and Discovery. . . . . . . . . . . . . . . . . . . . . . . . 223

Troubleshoot Resource Access and Connectivity Issues . . . . . . . . . . . . 224

Troubleshooting Connections Using Network Diagnostics

Framework . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 225

Troubleshooting TCP/IP Configuration . . . . . . . . . . . . . . . . . . . 229

DNS Name Resolution Troubleshooting . . . . . . . . . . . . . . . . . . . 234

Other Troubleshooting Tools . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236

Configuring Microsoft File and Printer Sharing and

Client access to Microsoft Resources . . . . . . . . . . . . . . . . . . . . . 240

Troubleshooting Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241

Configure and Troubleshoot Wireless Networking . . . . . . . . . . . . . . . 242

802.11 Wireless Standards. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 242

Wireless Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 243

Managing Wireless Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . 244

Wireless Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 247

Troubleshooting Wireless Connections . . . . . . . . . . . . . . . . . . . . 251

Configure Network Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 254

File and Printer Share Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . 255

Secure Files and Printer Shares with Access Control Lists . . . . 255

Windows Firewall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261

Exam Prep Questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 264

Answers to Exam Prep Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 267

Suggested Readings and Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 270

Chapter 5 Install, Configure, Troubleshoot, and Repair Windows Vista. . . . . . . . . . . . . . . 271

Connecting Peripherals to Windows Vista . . . . . . . . . . . . . . . . . . . . . . . 272

Bluetooth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 272

Infrared (Ir) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 275

USB Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 276

Installing, Configuring, and Troubleshooting Mobile Devices . . . . . . 277

Windows Media Player . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 277

Windows Mobile Device Center . . . . . . . . . . . . . . . . . . . . . . . . . . 279

Install, Configure, and Troubleshoot Digital Cameras and

Camcorders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 280

Digital Cameras . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 280

Digital Camcorders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 282

Install, Configure, and Troubleshoot Media Devices . . . . . . . . . . . . . . 285

PC Phone Calling and Videoconferencing . . . . . . . . . . . . . . . . . . 285

Video Recording and Playback . . . . . . . . . . . . . . . . . . . . . . . . . . . . 287

Install, Configure, and Troubleshoot Printers, Fax Machines,

and Copy Devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 288

Printer Sharing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 289

Repair a Corrupted Operating System . . . . . . . . . . . . . . . . . . . . . . . . . . 292

Last Known Good Configuration . . . . . . . . . . . . . . . . . . . . . . . . . 293

Safe Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295

Boot Configuration Data. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 295

Boot from Installation Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 297

System Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299

Complete PC Backup and Restore. . . . . . . . . . . . . . . . . . . . . . . . . 302

Complete PC Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 306

System File Checker (SFC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 306

One Last “Oops” to Handle–Convert x: /FS:NTFS . . . . . . . . . 307

Exam Prep Questions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 311

Answers to Exam Prep Questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 313

Suggested Readings and Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 315

Practice Exam 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 319

Answer Key to Practice Exam 1. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 339

Answers at a Glance to Practice Exam 1 . . . . . . . . . . . . . . . . . . . . . . . . . 339

Answers with Explanations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 340

Practice Exam 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 357

Answer Key to Practice Exam 2. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 377

Answers at a Glance to Practice Exam 2 . . . . . . . . . . . . . . . . . . . . . . . . . 377

Answers with Explanations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 378

Appendix What’s on the CD-ROM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 391

Multiple Test Modes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 391

Study Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 391

Certification Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 391

Custom Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 392

Attention to Exam Objectives. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 392

Installing the CD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 392

Creating a Shortcut to the MeasureUp Practice Tests . . . . . . . . . . . . . 393

Technical Support. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 394

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 395

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Pearson IT Certification Promotional Mailings & Special Offers

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Privacy Notice

Overview

Pearson Education, Inc., 221 River Street, Hoboken, New Jersey 07030, (Pearson) presents this site to provide information about Pearson IT Certification products and services that can be purchased through this site.

This privacy notice provides an overview of our commitment to privacy and describes how we collect, protect, use and share personal information collected through this site. Please note that other Pearson websites and online products and services have their own separate privacy policies.

Collection and Use of Information

To conduct business and deliver products and services, Pearson collects and uses personal information in several ways in connection with this site, including:

Questions and Inquiries

For inquiries and questions, we collect the inquiry or question, together with name, contact details (email address, phone number and mailing address) and any other additional information voluntarily submitted to us through a Contact Us form or an email. We use this information to address the inquiry and respond to the question.

Online Store

For orders and purchases placed through our online store on this site, we collect order details, name, institution name and address (if applicable), email address, phone number, shipping and billing addresses, credit/debit card information, shipping options and any instructions. We use this information to complete transactions, fulfill orders, communicate with individuals placing orders or visiting the online store, and for related purposes.

Surveys

Pearson may offer opportunities to provide feedback or participate in surveys, including surveys evaluating Pearson products, services or sites. Participation is voluntary. Pearson collects information requested in the survey questions and uses the information to evaluate, support, maintain and improve products, services or sites; develop new products and services; conduct educational research; and for other purposes specified in the survey.

Contests and Drawings

Occasionally, we may sponsor a contest or drawing. Participation is optional. Pearson collects name, contact information and other information specified on the entry form for the contest or drawing to conduct the contest or drawing. Pearson may collect additional personal information from the winners of a contest or drawing in order to award the prize and for tax reporting purposes, as required by law.

Newsletters

If you have elected to receive email newsletters or promotional mailings and special offers but want to unsubscribe, simply email information@informit.com.

Service Announcements

On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account information. However, these communications are not promotional in nature.

Customer Service

We communicate with users on a regular basis to provide requested services and in regard to issues relating to their account we reply via email or phone in accordance with the users' wishes when a user submits their information through our Contact Us form.

Other Collection and Use of Information

Application and System Logs

Pearson automatically collects log data to help ensure the delivery, availability and security of this site. Log data may include technical information about how a user or visitor connected to this site, such as browser type, type of computer/device, operating system, internet service provider and IP address. We use this information for support purposes and to monitor the health of the site, identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents and appropriately scale computing resources.

Web Analytics

Pearson may use third party web trend analytical services, including Google Analytics, to collect visitor information, such as IP addresses, browser types, referring pages, pages visited and time spent on a particular site. While these analytical services collect and report information on an anonymous basis, they may use cookies to gather web trend information. The information gathered may enable Pearson (but not the third party web trend services) to link information with application and system log data. Pearson uses this information for system administration and to identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents, appropriately scale computing resources and otherwise support and deliver this site and its services.

Cookies and Related Technologies

This site uses cookies and similar technologies to personalize content, measure traffic patterns, control security, track use and access of information on this site, and provide interest-based messages and advertising. Users can manage and block the use of cookies through their browser. Disabling or blocking certain cookies may limit the functionality of this site.

Do Not Track

This site currently does not respond to Do Not Track signals.

Security

Pearson uses appropriate physical, administrative and technical security measures to protect personal information from unauthorized access, use and disclosure.

Children

This site is not directed to children under the age of 13.

Marketing

Pearson may send or direct marketing communications to users, provided that

Pearson will not use personal information collected or processed as a K-12 school service provider for the purpose of directed or targeted advertising.
Such marketing is consistent with applicable law and Pearson's legal obligations.
Pearson will not knowingly direct or send marketing communications to an individual who has expressed a preference not to receive marketing.
Where required by applicable law, express or implied consent to marketing exists and has not been withdrawn.

Pearson may provide personal information to a third party service provider on a restricted basis to provide marketing solely on behalf of Pearson or an affiliate or customer for whom Pearson is a service provider. Marketing preferences may be changed at any time.

Correcting/Updating Personal Information

If a user's personally identifiable information changes (such as your postal address or email address), we provide a way to correct or update that user's personal data provided to us. This can be done on the Account page. If a user no longer desires our service and desires to delete his or her account, please contact us at customer-service@informit.com and we will process the deletion of a user's account.

Choice/Opt-out

Users can always make an informed choice as to whether they should proceed with certain services offered by Adobe Press. If you choose to remove yourself from our mailing list(s) simply visit the following page and uncheck any communication you no longer want to receive: www.pearsonitcertification.com/u.aspx.

Sale of Personal Information

Pearson does not rent or sell personal information in exchange for any payment of money.

While Pearson does not sell personal information, as defined in Nevada law, Nevada residents may email a request for no sale of their personal information to NevadaDesignatedRequest@pearson.com.

Supplemental Privacy Statement for California Residents

California residents should read our Supplemental privacy statement for California residents in conjunction with this Privacy Notice. The Supplemental privacy statement for California residents explains Pearson's commitment to comply with California law and applies to personal information of California residents collected in connection with this site and the Services.

Sharing and Disclosure

Pearson may disclose personal information, as follows:

As required by law.
With the consent of the individual (or their parent, if the individual is a minor)
In response to a subpoena, court order or legal process, to the extent permitted or required by law
To protect the security and safety of individuals, data, assets and systems, consistent with applicable law
In connection the sale, joint venture or other transfer of some or all of its company or assets, subject to the provisions of this Privacy Notice
To investigate or address actual or suspected fraud or other illegal activities
To exercise its legal rights, including enforcement of the Terms of Use for this site or another contract
To affiliated Pearson companies and other companies and organizations who perform work for Pearson and are obligated to protect the privacy of personal information consistent with this Privacy Notice
To a school, organization, company or government agency, where Pearson collects or processes the personal information in a school setting or on behalf of such organization, company or government agency.

Links

This web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects Personal Information. This privacy statement applies solely to information collected by this web site.

Requests and Contact

Please contact us about this Privacy Notice or if you have any requests or questions relating to the privacy of your personal information.

Changes to this Privacy Notice

We may revise this Privacy Notice through an updated posting. We will identify the effective date of the revision in the posting. Often, updates are made to provide greater clarity or to comply with changes in regulatory requirements. If the updates involve material changes to the collection, protection, use or disclosure of Personal Information, Pearson will provide notice of the change through a conspicuous notice on this site or other appropriate way. Continued use of the site after the effective date of a posted revision evidences acceptance. Please contact us if you have questions or concerns about the Privacy Notice or any objection to any revisions.

Last Update: November 17, 2020

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