Home > Store

Add To My Wish List

Connecting Networks Companion Guide

By Cisco Networking Academy
Published Apr 2, 2014 by Cisco Press. Part of the Companion Guide series.

eBook

Your Price: $45.04
List Price: $52.99
Includes EPUB and PDF
About eBook Formats

This eBook includes the following formats, accessible from your Account page after purchase:

ePub EPUB The open industry format known for its reflowable content and usability on supported mobile devices.

Adobe Reader PDF The popular standard, used most often with the free Acrobat® Reader® software.

This eBook requires no passwords or activation to read. We customize your eBook by discreetly watermarking it with your name, making it uniquely yours.

Add to cart

Description

Sample Content

Updates

More Information

Description

Copyright 2014
Dimensions: 8" x 9-1/8"
Pages: 576
Edition: 1st

eBook
ISBN-10: 0-13-347652-9
ISBN-13: 978-0-13-347652-1

Connecting Networks Companion Guide is the official supplemental textbook for the Connecting Networks course in the Cisco® Networking Academy® CCNA® Routing and Switching curriculum.

This course discusses the WAN technologies and network services required by converged applications in a complex network. The course allows you to understand the selection criteria of network devices and WAN technologies to meet network requirements. You will learn how to configure and troubleshoot network devices and resolve common issues with data link protocols. You will also develop the knowledge and skills needed to implement IPSec and virtual private network (VPN) operations in a complex network.

The Companion Guide is designed as a portable desk reference to use anytime, anywhere to reinforce the material from the course and organize your time.

The book’s features help you focus on important concepts to succeed in this course:

Chapter objectives–Review core concepts by answering the focus questions listed at the beginning of each chapter.
Key terms–Refer to the lists of networking vocabulary introduced and highlighted in context in each chapter.
Glossary–Consult the comprehensive Glossary with 195 terms.
Summary of Activities and Labs–Maximize your study time with this complete list of all associated practice exercises at the end of each chapter.
Check Your Understanding–Evaluate your readiness with the end-of-chapter questions that match the style of questions you see in the online course quizzes. The answer key explains each answer.
How To–Look for this icon to study the steps you need to learn to perform certain tasks.
Interactive Activities–Reinforce your understanding of topics with all the different exercises from the online course identified throughout the book with this icon.
Videos–Watch the videos embedded within the online course.
Packet Tracer Activities–Explore and visualize networking concepts using Packet Tracer exercises interspersed throughout the chapters.
Hands-on Labs–Work through all the course labs and Class Activities that are included in the course and published in the separate Lab Manual.



Sample Content

Introduction xix

Chapter 1: Hierarchical Network Designs 1

Objectives 1

Key Terms 1

Introduction (1.0.1.1) 2

Hierarchical Network Design Overview (1.1) 2

Enterprise Network Campus Design (1.1.1) 2

Network Requirements (1.1.1.1) 3

Structured Engineering Principles (1.1.1.2) 4

Hierarchical Network Design (1.1.2) 4

Network Hierarchy (1.1.2.1) 4

The Access Layer (1.1.2.2) 6

The Distribution Layer (1.1.2.3) 7

The Core Layer (1.1.2.4) 9

Two-Tier Collapsed Core Design (1.1.2.5) 10

Cisco Enterprise Architecture (1.2) 10

Modular Design (1.2.1.1) 11

Modules in the Enterprise Architecture (1.2.1.2) 12

Cisco Enterprise Architecture Model (1.2.2) 14

Cisco Enterprise Architecture Model (1.2.2.1) 14

Cisco Enterprise Campus (1.2.2.2) 15

Cisco Enterprise Edge (1.2.2.3) 17

Service Provider Edge (1.2.2.4) 18

Remote Functional Area (1.2.2.5) 21

Enterprise Branch 21

Enterprise Teleworker 22

Enterprise Data Center 22

Evolving Network Architectures (1.3) 22

IT Challenges (1.3.1.1) 22

Emerging Enterprise Architectures (1.3.1.2) 23

Emerging Network Architectures (1.3.2) 24

Cisco Borderless Networks (1.3.2.1) 24

Collaboration Architecture (1.3.2.2) 25

Data Center and Virtualization (1.3.2.3) 26

Expanding the Network (1.3.2.4) 27

Summary (1.4) 29

Practice 30

Class Activities 30

Packet Tracer Activities 30

Check Your Understanding Questions 31

Chapter 2: Connecting the WAN 35

Objectives 35

Key Terms 35

Introduction (2.0.1.1) 37

WAN Technologies Overview (2.1) 37

Why a WAN? (2.1.1.1) 37

Are WANs Necessary? (2.1.1.2) 38

Evolving Networks (2.1.1.3) 39

Small Office (2.1.1.4) 39

Campus Network (2.1.1.5) 40

Branch Networks (2.1.1.6) 42

Distributed Network (2.1.1.7) 43

WAN Operations (2.1.2) 44

WANs in the OSI Model (2.1.2.1) 44

Common WAN Terminology (2.1.2.2) 45

WAN Devices (2.1.2.3) 47

Circuit-Switched Networks (2.1.2.4) 48

Packet-Switched Networks (2.1.2.5) 50

Selecting a WAN Technology (2.2) 51

WAN Link Connection Options (2.2.1.1) 51

Service Provider Network Infrastructure (2.2.1.2) 52

Private WAN Infrastructures (2.2.2) 54

Leased Lines (2.2.2.1) 54

Dialup (2.2.2.2) 55

ISDN (2.2.2.3) 56

Frame Relay (2.2.2.4) 58

ATM (2.2.2.5) 59

Ethernet WAN (2.2.2.6) 60

MPLS (2.2.2.7) 62

VSAT (2.2.2.8) 63

Public WAN Infrastructure (2.2.3) 64

DSL (2.2.3.1) 64

Cable (2.2.3.2) 65

Wireless (2.2.3.3) 66

3G/4G Cellular (2.2.3.4) 67

VPN Technology (2.2.3.5) 68

Selecting WAN Services (2.2.4) 70

Choosing a WAN Link Connection (2.2.4.1, 2.2.4.2) 70

What Is the Purpose of the WAN? 70

What Is the Geographic Scope? 70

What Are the Traffic Requirements? 71

Summary (2.3) 73

Practice 74

Class Activities 74

Labs 74

Check Your Understanding Questions 74

Chapter 3: Point-to-Point Connections 79

Objectives 79

Key Terms 79

Introduction (3.0.1.1) 80

Serial Point-to-Point Overview (3.1) 80

Serial Communications (3.1.1) 81

Serial and Parallel Ports (3.1.1.1) 81

Serial Communication (3.1.1.2) 82

Point-to-Point Communication Links (3.1.1.3) 84

Time-Division Multiplexing (3.1.1.4) 85

Statistical Time-Division Multiplexing (3.1.1.5) 86

TDM Examples — Sonet and SDM (3.1.1.6) 87

Demarcation Point (3.1.1.7) 88

DTE-DCE (3.1.1.8) 90

Serial Cables (3.1.1.9) 91

Serial Bandwidth (3.1.1.10) 94

HDLC Encapsulation (3.1.2) 96

WAN Encapsulation Protocols (3.1.2.1) 96

HDLC Encapsulation (3.1.2.2) 97

HDLC Frame Types (3.1.2.3) 98

Configuring HDLC Encapsulation (3.1.2.4) 100

Troubleshooting a Serial Interface (3.1.2.5) 100

PPP Operation (3.2) 104

Benefits of PPP (3.2.1) 104

Introducing PPP (3.2.1.1) 104

Advantages of PPP (3.2.1.2) 106

LCP and NCP (3.2.2) 106

PPP Layered Architecture (3.2.2.1) 106

PPP — Link Control Protocol (LCP) (3.2.2.2) 107

PPP — Network Control Protocol (NCP) (3.2.2.3) 108

PPP Frame Structure (3.2.2.4) 108

PPP Sessions (3.2.3) 109

Establishing a PPP Session (3.2.3.1) 110

LCP Operation (3.2.3.2) 111

LCP Packet (3.2.3.3) 113

PPP Configuration Options (3.2.3.4) 115

NCP Explained (3.2.3.5) 117

Configure PPP (3.3) 118

Configure PPP (3.3.1) 118

PPP Configuration Options (3.3.1.1) 119

PPP Basic Configuration Command (3.3.1.2) 120

PPP Compression Commands (3.3.1.3) 121

PPP Link Quality Monitoring Command (3.3.1.4) 122

PPP Multilink Commands (3.3.1.5) 123

Verifying PPP Configuration (3.3.1.6) 125

PPP Authentication (3.3.2) 126

PPP Authentication Protocols (3.3.2.1) 127

Password Authentication Protocol (PAP) (3.3.2.2) 127

Challenge Handshake Authentication Protocol (CHAP) (3.3.2.3) 129

PPP Encapsulation and Authentication Process (3.3.2.4) 131

Configuring PPP Authentication (3.3.2.5) 134

Configuring PPP with Authentication (3.3.2.6) 136

Troubleshoot WAN Connectivity (3.4) 138

Troubleshoot PPP (3.4.1) 138

Troubleshooting PPP Serial Encapsulation (3.4.1.1) 138

Debug PPP (3.4.1.2) 140

Troubleshooting a PPP Configuration with Authentication (3.4.1.3) 142

Summary (3.5) 145

Practice 146

Class Activities 146

Labs 146

Packet Tracer Activities 146

Check Your Understanding Questions 147

Chapter 4: Frame Relay 153

Objectives 153

Key Terms 153

Introduction (4.0.1.1) 154

Introduction to Frame Relay (4.1) 154

Benefits of Frame Relay (4.1.1) 155

Introducing Frame Relay (4.1.1.1) 155

Benefits of Frame Relay WAN Technology (4.1.1.2) 156

Dedicated Line Requirements (4.1.1.3) 157

Cost-Effectiveness and Flexibility of Frame Relay (4.1.1.4) 159

Frame Relay Operation (4.1.2) 160

Virtual Circuits (4.1.2.1) 160

Multiple Virtual Circuits (4.1.2.2) 163

Frame Relay Encapsulation (4.1.2.3) 165

Frame Relay Topologies (4.1.2.4, 4.1.2.5) 167

Frame Relay Address Mapping (4.1.2.6) 171

Local Management Interface (LMI) (4.1.2.7) 174

LMI Extensions (4.1.2.8) 175

Using LMI and Inverse ARP to Map Addresses (4.1.2.9) 178

Advanced Frame Relay Concepts (4.1.3) 180

Access Rate and Committed Information Rate (4.1.3.1) 180

Frame Relay Example (4.1.3.2) 181

Bursting (4.1.3.3) 183

Frame Relay Flow Control (4.1.3.4) 184

Configure Frame Relay (4.2) 187

Configure Basic Frame Relay (4.2.1) 187

Basic Frame Relay Configuration Commands (4.2.1.1) 187

Configuring a Static Frame Relay Map (4.2.1.2) 190

Verify a Static Frame Relay Map (4.2.1.3) 192

Configure Subinterfaces (4.2.2) 193

Reachability Issues (4.2.2.1) 193

Solving Reachability Issues (4.2.2.2) 196

Configuring Point-to-Point Subinterfaces (4.2.2.3) 199

Example: Configuring Point-to-Point Subinterfaces (4.2.2.4) 200

Troubleshoot Connectivity (4.3) 203

Troubleshoot Frame Relay (4.3.1) 203

Verifying Frame Relay Operation: Frame Relay Interface (4.3.1.1) 203

Verifying Frame Relay Operation: LMI Operations (4.3.1.2) 204

Verifying Frame Relay Operation: PVC Status (4.3.1.3) 205

Verifying Frame Relay Operation: Inverse ARP (4.3.1.4) 205

Troubleshooting Frame Relay Operation (4.3.1.5) 207

Summary (4.4) 209

Practice 210

Class Activities 210

Labs 210

Packet Tracer Activities 210

Check Your Understanding Questions 211

Chapter 5: Network Address Translation for IPv4 217

Objectives 217

Key Terms 217

Introduction (5.0.1.1) 218

NAT Operation (5.1) 219

NAT Characteristics (5.1.1) 219

IPv4 Private Address Space (5.1.1.1) 219

What Is NAT? (5.1.1.2) 220

NAT Terminology (5.1.1.3) 221

How NAT Works (5.1.1.5) 224

Types of NAT (5.1.2) 225

Static NAT (5.1.2.1) 225

Dynamic NAT (5.1.2.2) 226

Port Address Translation (PAT) (5.1.2.3) 227

Next Available Port (5.1.2.4) 228

Comparing NAT and PAT (5.1.2.5) 230

Benefits of NAT (5.1.3) 231

Benefits of NAT (5.1.3.1) 231

Disadvantages of NAT (5.1.3.2) 232

Configuring NAT (5.2) 233

Configuring Static NAT (5.2.1) 233

Configuring Static NAT (5.2.1.1) 233

Analyzing Static NAT (5.2.1.2) 235

Verifying Static NAT (5.2.1.3) 237

Configuring Dynamic NAT (5.2.2) 238

Dynamic NAT Operation (5.2.2.1) 238

Configuring Dynamic NAT (5.2.2.2) 239

Analyzing Dynamic NAT (5.2.2.3) 242

Verifying Dynamic NAT (5.2.2.4) 244

Configuring Port Address Translation (PAT) (5.2.3) 247

Configuring PAT: Address Pool (5.2.3.1) 247

Configuring PAT: Single Address (5.2.3.2) 249

Analyzing PAT (5.2.3.3) 251

Verifying PAT (5.2.3.4) 253

Port Forwarding (5.2.4) 255

Port Forwarding (5.2.4.1) 255

SOHO Example (5.2.4.2) 257

Configuring Port Forwarding with IOS (5.2.4.3) 258

Configuring NAT and IPv6 (5.2.5) 260

NAT for IPv6? (5.2.5.1) 260

IPv6 Unique Local Addresses (5.2.5.2) 262

NAT for IPv6 (5.2.5.3) 263

Troubleshooting NAT (5.3) 264

Troubleshooting NAT: show Commands (5.3.1.1) 264

Troubleshooting NAT: debug Command (5.3.1.2) 266

Case Study (5.3.1.3) 268

Summary (5.4) 271

Practice 272

Class Activities 272

Labs 272

Packet Tracer Activities 272

Check Your Understanding Questions 273

Chapter 6: Broadband Solutions 279

Objectives 279

Key Terms 279

Introduction (6.0.1.1) 280

Teleworking (6.1) 280

Benefits of Teleworking (6.1.1) 280

Introducing Teleworking (6.1.1.1) 281

Employer Benefits of Teleworking (6.1.1.2) 281

Community and Government Benefits (6.1.1.3) 282

Individual Benefits of Teleworking (6.1.1.4) 283

Detriments to Telework (6.1.1.5) 283

Business Requirements for Teleworker Services (6.1.2) 284

Teleworker Solution (6.1.2.1) 284

Teleworker Connectivity Requirements (6.1.2.2) 286

Comparing Broadband Solutions (6.2) 287

Cable (6.2.1) 287

What is a Cable System? (6.2.1.1) 287

Cable and the Electromagnetic Spectrum (6.2.1.2) 289

DOCSIS (6.2.1.3) 290

Cable Components (6.2.1.4) 291

DSL (6.2.2) 293

What is DSL? (6.2.2.1) 293

DSL Connections (6.2.2.2) 294

Separating Voice and Data in ADSL (6.2.2.3) 295

Broadband Wireless (6.2.3) 298

Types of Broadband Wireless Technologies (6.2.3.1, 6.2.3.2) 298

Selecting Broadband Solutions (6.2.4) 303

Comparing Broadband Solutions (6.2.4.1) 303

Configuring xDSL Connectivity (6.3) 304

PPPoE Overview (6.3.1) 304

PPPoE Motivation (6.3.1.1) 304

PPPoE Concepts (6.3.1.2) 306

Configuring PPPoE (6.3.2) 306

PPPoE Configuration (6.3.2.1) 307

Summary (6.4) 309

Practice 310

Class Activities 310

Labs 310

Check Your Understanding Questions 310

Chapter 7: Securing Site-to-Site Connectivity 313

Objectives 313

Key Terms 313

Introduction (7.0.1.1) 314

VPNs (7.1) 314

Fundamentals of VPNs (7.1.1) 314

Introducing VPNs (7.1.1.1) 315

Benefits of VPNs (7.1.1.2) 316

Types of VPNs (7.1.2) 317

Remote-Access VPNs (7.1.2.2) 318

Site-to-Site GRE Tunnels (7.2) 319

Fundamentals of Generic Routing Encapsulation (7.2.1) 319

Introduction to GRE (7.2.1.1) 319

Characteristics of GRE (7.2.1.2) 320

Configuring GRE Tunnels (7.2.2) 321

GRE Tunnel Configuration (7.2.2.1) 322

GRE Tunnel Verification (7.2.2.2) 324

Introducing IPsec (7.3) 326

Internet Protocol Security (7.3.1) 326

IPsec (7.3.1.1) 326

IPsec Security Services (7.3.1.2) 327

IPsec Framework (7.3.2) 328

Confidentiality with Encryption (7.3.2.1) 328

Encryption Algorithms (7.3.2.2) 330

Diffie-Hellman Key Exchange (7.3.2.3) 332

Integrity with Hash Algorithms (7.3.2.4) 332

IPsec Authentication (7.3.2.5) 334

IPsec Protocol Framework (7.3.2.6) 335

Remote Access (7.4) 337

Remote-Access VPN Solutions (7.4.1) 337

Types of Remote-Access VPNs (7.4.1.1) 337

Cisco SSL VPN (7.4.1.2) 338

Cisco SSL VPN Solutions (7.4.1.3) 340

IPsec Remote-Access VPNs (7.4.2) 341

IPsec Remote Access (7.4.2.1) 341

Cisco Easy VPN Server and Remote (7.4.2.2) 342

Cisco Easy VPN Client (7.4.2.3) 343

Comparing IPsec and SSL (7.4.2.4) 345

Summary (7.5) 347

Practice 348

Class Activities 348

Labs 348

Packet Tracer Activities 348

Check Your Understanding Questions 348

Chapter 8: Monitoring the Network 351

Objectives 351

Key Terms 351

Introduction (8.0.1.1) 352

Syslog (8.1) 352

Syslog Operation (8.1.1) 352

Introduction to Syslog (8.1.1.1) 352

Syslog Operation (8.1.1.2) 354

Syslog Message Format (8.1.1.3) 355

Service Timestamp (8.1.1.4) 357

Configuring Syslog (8.1.2) 358

Syslog Server (8.1.2.1) 358

Default Logging (8.1.2.2) 359

Router and Switch Commands for Syslog Clients (8.1.2.3) 360

Verifying Syslog (8.1.2.4) 362

SNMP (8.2) 364

SNMP Operation (8.2.1) 364

Introduction to SNMP (8.2.1.1) 364

SNMP Operation (8.2.1.2) 365

SNMP Agent Traps (8.2.1.3) 366

SNMP Versions (8.2.1.4) 368

Community Strings (8.2.1.5) 370

Management Information Base Object ID (8.2.1.6) 371

Configuring SNMP (8.2.2) 374

Steps for Configuring SNMP (8.2.2.1) 374

Verifying SNMP Configuration (8.2.2.2) 375

Security Best Practices (8.2.2.3) 378

NetFlow (8.3) 380

NetFlow Operation (8.3.1) 380

Introducing NetFlow (8.3.1.1) 380

Understanding NetFlow (8.3.1.2) 381

Network Flows (8.3.1.3) 383

Configuring NetFlow (8.3.2) 384

Verifying NetFlow (8.3.2.2) 386

Examining Traffic Patterns (8.3.3) 390

Identifying NetFlow Collector Functions (8.3.3.1) 390

NetFlow Analysis with a NetFlow Collector (8.3.3.2) 392

Summary (8.4) 397

Practice 397

Class Activities 398

Labs 398

Packet Tracer Activities 398

Check Your Understanding Questions 398

Chapter 9: Troubleshooting the Network 401

Objectives 401

Key Terms 401

Introduction (9.0.1.1) 402

Troubleshooting with a Systematic Approach (9.1) 402

Network Documentation (9.1.1) 402

Documenting the Network (9.1.1.1) 403

Network Topology Diagrams (9.1.1.2) 406

Network Baseline Performance Level (9.1.1.3) 408

Establishing a Network Baseline (9.1.1.4) 409

Measuring Data (9.1.1.5) 412

Troubleshooting Process (9.1.2) 415

General Troubleshooting Procedures (9.1.2.1) 415

Gathering Symptoms (9.1.2.2) 417

Questioning End Users (9.1.2.3) 418

Isolating the Issue Using Layered Models (9.1.3) 419

Using Layered Models for Troubleshooting (9.1.3.1) 419

Troubleshooting Methods (9.1.3.2, 9.1.3.3) 422

Guidelines for Selecting a Troubleshooting Method (9.1.3.4) 425

Network Troubleshooting (9.2) 426

Troubleshooting Tools (9.2.1) 426

Software Troubleshooting Tools (9.2.1.1, 9.2.1.2) 426

Hardware Troubleshooting Tools (9.2.1.3) 431

Using a Syslog Server for Troubleshooting (9.2.1.4) 435

Symptoms and Causes of Network Troubleshooting (9.2.2) 437

Physical Layer Troubleshooting (9.2.2.1) 437

Data Link Layer Troubleshooting (9.2.2.2) 439

Network Layer Troubleshooting (9.2.2.3) 441

Transport Layer Troubleshooting — ACLs (9.2.2.4) 443

Transport Layer Troubleshooting — NAT for IPv4 (9.2.2.5) 445

Application Layer Troubleshooting (9.2.2.6) 446

Troubleshooting IP Connectivity (9.2.3) 448

Components of Troubleshooting End-to-End Connectivity (9.2.3.1) 448

End-to-End Connectivity Problem Initiates Troubleshooting (9.2.3.2) 450

Step 1 - Verify the Physical Layer (9.2.3.3) 452

Step 2 - Check for Duplex Mismatches (9.2.3.4) 454

Step 3 - Verify Layer 2 and Layer 3 Addressing on the Local Network (9.2.3.5) 456

Step 4 - Verify Default Gateway (9.2.3.6) 461

Step 5 - Verify Correct Path (9.2.3.7) 464

Step 6 - Verify the Transport Layer (9.2.3.8) 468

Step 7 - Verify ACLs (9.2.3.9) 469

Step 8 - Verify DNS (9.2.3.10) 471

Summary (9.3) 474

Practice 475

Class Activities 475

Packet Tracer Activities 475

Check Your Understanding Questions 476

Appendix A: Answers to the “Check Your Understanding” Questions 479

Glossary 499

TOC, 9781587133329, 3/25/2014



Updates

Submit Errata



More Information



Pearson IT Certification Promotional Mailings & Special Offers

I would like to receive exclusive offers and hear about products from Pearson IT Certification and its family of brands. I can unsubscribe at any time.

Privacy Notice

Overview

Pearson Education, Inc., 221 River Street, Hoboken, New Jersey 07030, (Pearson) presents this site to provide information about Pearson IT Certification products and services that can be purchased through this site.

This privacy notice provides an overview of our commitment to privacy and describes how we collect, protect, use and share personal information collected through this site. Please note that other Pearson websites and online products and services have their own separate privacy policies.

Collection and Use of Information

To conduct business and deliver products and services, Pearson collects and uses personal information in several ways in connection with this site, including:

Questions and Inquiries

For inquiries and questions, we collect the inquiry or question, together with name, contact details (email address, phone number and mailing address) and any other additional information voluntarily submitted to us through a Contact Us form or an email. We use this information to address the inquiry and respond to the question.

Online Store

For orders and purchases placed through our online store on this site, we collect order details, name, institution name and address (if applicable), email address, phone number, shipping and billing addresses, credit/debit card information, shipping options and any instructions. We use this information to complete transactions, fulfill orders, communicate with individuals placing orders or visiting the online store, and for related purposes.

Surveys

Pearson may offer opportunities to provide feedback or participate in surveys, including surveys evaluating Pearson products, services or sites. Participation is voluntary. Pearson collects information requested in the survey questions and uses the information to evaluate, support, maintain and improve products, services or sites; develop new products and services; conduct educational research; and for other purposes specified in the survey.

Contests and Drawings

Occasionally, we may sponsor a contest or drawing. Participation is optional. Pearson collects name, contact information and other information specified on the entry form for the contest or drawing to conduct the contest or drawing. Pearson may collect additional personal information from the winners of a contest or drawing in order to award the prize and for tax reporting purposes, as required by law.

Newsletters

If you have elected to receive email newsletters or promotional mailings and special offers but want to unsubscribe, simply email information@informit.com.

Service Announcements

On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account information. However, these communications are not promotional in nature.

Customer Service

We communicate with users on a regular basis to provide requested services and in regard to issues relating to their account we reply via email or phone in accordance with the users' wishes when a user submits their information through our Contact Us form.

Other Collection and Use of Information

Application and System Logs

Pearson automatically collects log data to help ensure the delivery, availability and security of this site. Log data may include technical information about how a user or visitor connected to this site, such as browser type, type of computer/device, operating system, internet service provider and IP address. We use this information for support purposes and to monitor the health of the site, identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents and appropriately scale computing resources.

Web Analytics

Pearson may use third party web trend analytical services, including Google Analytics, to collect visitor information, such as IP addresses, browser types, referring pages, pages visited and time spent on a particular site. While these analytical services collect and report information on an anonymous basis, they may use cookies to gather web trend information. The information gathered may enable Pearson (but not the third party web trend services) to link information with application and system log data. Pearson uses this information for system administration and to identify problems, improve service, detect unauthorized access and fraudulent activity, prevent and respond to security incidents, appropriately scale computing resources and otherwise support and deliver this site and its services.

Cookies and Related Technologies

This site uses cookies and similar technologies to personalize content, measure traffic patterns, control security, track use and access of information on this site, and provide interest-based messages and advertising. Users can manage and block the use of cookies through their browser. Disabling or blocking certain cookies may limit the functionality of this site.

Do Not Track

This site currently does not respond to Do Not Track signals.

Security

Pearson uses appropriate physical, administrative and technical security measures to protect personal information from unauthorized access, use and disclosure.

Children

This site is not directed to children under the age of 13.

Marketing

Pearson may send or direct marketing communications to users, provided that

Pearson will not use personal information collected or processed as a K-12 school service provider for the purpose of directed or targeted advertising.
Such marketing is consistent with applicable law and Pearson's legal obligations.
Pearson will not knowingly direct or send marketing communications to an individual who has expressed a preference not to receive marketing.
Where required by applicable law, express or implied consent to marketing exists and has not been withdrawn.

Pearson may provide personal information to a third party service provider on a restricted basis to provide marketing solely on behalf of Pearson or an affiliate or customer for whom Pearson is a service provider. Marketing preferences may be changed at any time.

Correcting/Updating Personal Information

If a user's personally identifiable information changes (such as your postal address or email address), we provide a way to correct or update that user's personal data provided to us. This can be done on the Account page. If a user no longer desires our service and desires to delete his or her account, please contact us at customer-service@informit.com and we will process the deletion of a user's account.

Choice/Opt-out

Users can always make an informed choice as to whether they should proceed with certain services offered by Adobe Press. If you choose to remove yourself from our mailing list(s) simply visit the following page and uncheck any communication you no longer want to receive: www.pearsonitcertification.com/u.aspx.

Sale of Personal Information

Pearson does not rent or sell personal information in exchange for any payment of money.

While Pearson does not sell personal information, as defined in Nevada law, Nevada residents may email a request for no sale of their personal information to NevadaDesignatedRequest@pearson.com.

Supplemental Privacy Statement for California Residents

California residents should read our Supplemental privacy statement for California residents in conjunction with this Privacy Notice. The Supplemental privacy statement for California residents explains Pearson's commitment to comply with California law and applies to personal information of California residents collected in connection with this site and the Services.

Sharing and Disclosure

Pearson may disclose personal information, as follows:

As required by law.
With the consent of the individual (or their parent, if the individual is a minor)
In response to a subpoena, court order or legal process, to the extent permitted or required by law
To protect the security and safety of individuals, data, assets and systems, consistent with applicable law
In connection the sale, joint venture or other transfer of some or all of its company or assets, subject to the provisions of this Privacy Notice
To investigate or address actual or suspected fraud or other illegal activities
To exercise its legal rights, including enforcement of the Terms of Use for this site or another contract
To affiliated Pearson companies and other companies and organizations who perform work for Pearson and are obligated to protect the privacy of personal information consistent with this Privacy Notice
To a school, organization, company or government agency, where Pearson collects or processes the personal information in a school setting or on behalf of such organization, company or government agency.

Links

This web site contains links to other sites. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects Personal Information. This privacy statement applies solely to information collected by this web site.

Requests and Contact

Please contact us about this Privacy Notice or if you have any requests or questions relating to the privacy of your personal information.

Changes to this Privacy Notice

We may revise this Privacy Notice through an updated posting. We will identify the effective date of the revision in the posting. Often, updates are made to provide greater clarity or to comply with changes in regulatory requirements. If the updates involve material changes to the collection, protection, use or disclosure of Personal Information, Pearson will provide notice of the change through a conspicuous notice on this site or other appropriate way. Continued use of the site after the effective date of a posted revision evidences acceptance. Please contact us if you have questions or concerns about the Privacy Notice or any objection to any revisions.

Last Update: November 17, 2020

Email Address

Corporate, Academic, and Employee Purchases