CompTIA A+ 220-801 and 220-802 Cert Guide Premium Edition and Practice Test, 3rd Edition

Description

• Copyright 2013
• Dimensions: 7-3/8" x 9-1/8"
• Pages: 1104
• Edition: 3rd

• Premium Edition eBook
• ISBN-10: 0-7897-4849-5
• ISBN-13: 978-0-7897-4849-2

Limited Time Offer: Buy the CompTIA A+ 220-801 and 220-802 Authorized Cert Guide, Premium Edition eBook and Practice Test and receive a 10% off discount code for the CompTIA A+ 220-801 and 220-802 exams.  To receive your 10% off discount code visit your pearsonITcertification.com Account page, locate the product and click on “Access Bonus Content”.

The exciting new CompTIA A+ 220-801 and 220-802 Authorized Cert Guide, Premium Edition eBook and Practice Test is a digital-only certification preparation product combining an eBook with enhanced Pearson IT Certification Practice Test. The Premium Edition eBook and Practice Test contains the following items:

• The A+ 220-801 and 220-802 Premium Edition Practice Test, including four full practice exams and enhanced practice test features
• PDF and ePUB formats of the CompTIA A+ 220-801 and 220-802 Authorized Cert Guide from Pearson IT Certification, which are accessible via your PC, tablet, and smartphone

About the Premium Edition Practice Test

This Premium Edition contains an enhanced version of the Pearson IT Certification Practice Test (PCPT) software with four full practice exams. In addition, it contains all the end-of-chapter assessment questions from the book. This integrated learning package

• Enables you to focus on individual topic areas or take complete, timed exams
• Includes direct links from each question to detailed tutorials to help you understand the concepts behind the questions
• Provides unique sets of exam-realistic practice questions
• Tracks your performance and provides feedback on a module-by-module basis, laying out a complete assessment of your knowledge to help you focus your study where it is needed most

Pearson IT Certification Practice Test minimum system requirements:

Windows XP (SP3), Windows Vista (SP2), or Windows 7;

Microsoft .NET Framework 4.0 Client;

Pentium class 1GHz processor (or equivalent);

512 MB RAM;

650 MB disc space plus 50 MB for each downloaded practice exam

About the Premium Edition eBook

Learn, prepare, and practice for CompTIA A+ 220-801 and 220-802 exam success with this CompTIA Authorized Cert Guide from Pearson IT Certification, a leader in IT Certification learning and a CompTIA Authorized Platinum Partner.

• Master CompTIA A+ 220-801 and 220-802 exam topics

• Assess your knowledge with chapter-ending quizzes

• Review key concepts with exam preparation tasks

CompTIA A+ 220-801 and 220-802 Authorized Cert Guide is a best-of-breed study guide. Best-selling authors and expert instructors Mark Soper, Scott Mueller, and David Prowse help you master all the topics you need to know to succeed on your CompTIA 220-801 and 220-802 exams and move into a successful career as an IT technician.  

Every feature of this book is designed to support both efficient exam preparation and long-term mastery:

• Includes coverage of the new performance based questions
• Opening topics lists define the topics you’ll need to learn in each chapter, including a list of the official exam objectives covered in that chapter
• Exam Preparation Tasks include reviewing key topics, completing memory tables, defining key terms, working through scenarios, and answering review questions–all designed to help you go beyond simple facts to make sure you master concepts crucial to both passing the exam and enhancing your career
• Key terms defined in a complete glossary explain all the field’s essential terminology

The eBook includes access to sample beep codes to help you learn about these valuable troubleshooting tools, memory tables, and the glossary, all in searchable PDF format. Go to the back pages of your eBook for instructions on how to access this content.

Well regarded for its level of detail, assessment features, and challenging review questions and exercises, this CompTIA authorized study guide helps you master the concepts and techniques that will enable you to succeed on the exam the first time.

The CompTIA authorized study guide helps you master all the topics on the A+ exam, including

•  Motherboards, processors, RAM, and BIOS

•  Power supplies and system cooling

•  I/O, input ports, and devices

•  Video displays and video cards

•  Customized PCs

•  Laptops and mobile devices

•  Printers

•  Storage devices

•  Installing, using, and troubleshooting Windows

•  Virtualization

•  Networking

•  Security

•  Operational procedures and communications methods



Sample Content

Table of Contents

Introduction

Chapter 1 Technician Essentials and PC Anatomy 101 3

The Essential Parts of Any Computer 4

    Front and Rear Views of a Desktop PC 5

    All Around a Notebook (Laptop) Computer 7

    Quick Reference to PC Components 8

Hardware, Software, and Firmware 9

    Hardware 10

    Software 10

    Firmware 11

    Why Hardware, Software, and Firmware Are Important to Understand 11

Points of Failure 11

    Points of Failure on a Desktop Computer 12

    Points of Failure on a Notebook Computer 13

The CompTIA Six-Step Troubleshooting Process 14

PC Tools 15

    Basic Tools for Assembly/Disassembly of Computers 15

    ESD Protection 16

    System and Electrical Testing Tools 16

    Network Installation and Configuration Tools 17

    Printer Maintenance Tools 18

Important Websites 18

Review All the Key Topics 19

Complete the Tables and Lists from Memory 19

Define Key Terms 19

Complete Hands-On Labs 19

    Lab 1-1: Determine the External Equipment Available on a Desktop or Laptop Computer 20

    Lab 1-2: Determine the Tool(s) to Use for Performing Specified Service on a PC 21

Answer Review Questions 21

Answers to Hands-On Labs 24

    Lab 1-1: Determine the external equipment available on a desktop or laptop computer. 24

    Lab 1-2: Determine the tool(s) to use for performing specified service on a PC. 26

Answers and Explanations to Review Questions 26

Chapter 2 Motherboards and Processors 29

Motherboards and Their Components 30

    Form Factors 31

    Integrated I/O Ports 33

    Memory Slots 35

    Expansion Slots 36

    Chipset Components 42

    Jumpers and Jumper Blocks 44

    Fan Connectors 44

    Audio Connectors 45

    Front-Panel Connectors 46

Installing Motherboards 48

    Step-by-Step Motherboard Removal 48

    Preparing the Motherboard for Installation 50

    Step-by-Step Motherboard Installation 51

Troubleshooting Motherboards 52

    Unexpected Shutdowns 52

    Continuous Reboots (Power Supply and BSOD Problems) 53

    BIOS Time and Settings Resets 53

    System Lockups 54

    POST Code Beeps at Startup 54

    Blank Screen on Bootup 54

    Smoke or Burning Smells 55

    System Will Not Start 55

Processors and CPUs 58

    Overview of Processor Differences 58

    Intel Processors 58

    AMD Processors 64

CPU Technologies 69

    Hyperthreading (HT Technology) 70

    Multicore 70

    Cache 70

    Bus Speeds 71

    Overclocking 72

    32-bit Versus 64-bit Architecture 73

    Virtualization Support 73

    Integrated GPU 74

CPU Cooling 74

    Passive and Active Heat Sinks 75

    Liquid Cooling Systems 76

Review All the Key Topics 78

Complete the Tables and Lists from Memory 79

Define Key Terms 79

Complete Hands-On Lab 79

    Lab 2-1: Determine Available USB Ports, Locations, and Types 79

    Lab 2-2: Determine Smallest Form Factor Suitable for a New PC 80

Answer Review Questions 80

Answers to Hands-On Lab 82

    Lab 2-1: Determine Available USB Ports, Locations, and Types 82

    Lab 2-2: Determine Smallest Form Factor Suitable for a New PC 83

Answers and Explanations to Review Questions 83

Chapter 3 BIOS 85

Understanding BIOS, CMOS, and Firmware 86

Configuring the System BIOS 89

    Accessing the BIOS Setup Program 89

    UEFI and Traditional BIOS 91

    BIOS Settings Overview 92

    Automatic Configuration of BIOS/CMOS Settings 95

    Main Menu 96

    Standard Features/Settings 96

    System Information 98

    Boot Settings and Boot Sequence 98

    Integrated Ports and Peripherals 100

    Power Management 104

    PnP/PCI Configurations 105

    Hardware Monitor 105

    Processor and Memory Configuration 106

    Virtualization Support 106

    Security Features 108

    Exiting the BIOS and Saving/Discarding Changes 109

Power-On Self Test (POST) and Error Reporting 110

    Beep Codes 111

    POST Error Messages 112

    POST Hex Codes 112

BIOS Updates 114

    Flash BIOS Update 115

    BIOS Chip Replacement 118

Review All the Key Topics 120

Complete the Tables and Lists from Memory 120

Define Key Terms 121

Complete Hands-On Labs 121

    Lab 3-1: Disable Onboard Audio 121

    Lab 3-2: Check Fan and Voltage Levels 121

Answer Review Questions 122

Answers to Hands-On Labs 125

    Lab 3-1: Disable Onboard Audio 125

    Lab 3-2: Check Fan and Voltage Levels 125

Answers and Explanations to Review Questions 125

Chapter 4 Power Supplies and System Cooling 129

Power Supplies 130

    Power Supply Ratings 130

    Multivoltage Power Supplies 133

    Power Supply Form Factors and Connectors 135

    Removing and Replacing the Power Supply 139

Troubleshooting Power Supplies 141

    Overloaded Power Supplies–Symptoms and Solutions 141

    Loud Noises from the Power Supply 142

    Finding Solutions to a “Dead” System 143

    Overheating 144

    Fans Turn But System Doesn’t Start 149

    Testing Power Supplies and Other Devices with a Multimeter 149

Avoiding Power Supply Hazards 154

Power Protection Types 155

    Surge Suppressors 156

    Battery Backup Units (UPS and SPS) 158

    Buying the Correct-Sized Battery Backup System 159

    Power-Conditioning Devices 160

System Cooling 161

    Northbridge and Southbridge Chips and Voltage Regulators 161

    Video Card Cooling 163

    Case Fans 163

    Thermal Compound 164

Review All the Key Topics 167

Complete the Tables and Lists from Memory 168

Define Key Terms 168

Complete Hands-On Lab 168

    Lab 4-1: Check Power Supply Voltages 168

    Lab 4-2: Check for Airflow Problems Inside the System 168

Answer Review Questions 169

Answers to Hands-On Lab 172

    Lab 4-1: Check Power Supply Voltages 172

    Lab 4-2: Check for Airflow Problems Inside the System 172

Answers and Explanations to Review Questions 173

Chapter 5 R AM 177

RAM Basics 178

Memory Modules 180

    DRAM 180

    SRAM 181

    SDRAM 181

    DDR SDRAM 181

    DDR2 SDRAM 182

    DDR3 SDRAM 182

    Rambus 183

    Operational Characteristics 184

    Comparison of Memory Modules 184

    Memory Module Width 185

    Parity and Non-Parity Memory 185

    ECC and Non-ECC Memory 187

    Registered and Unbuffered Memory 188

    Single-Sided and Double-Sided Memory 188

Installing Memory Modules 189

Troubleshooting Memory 192

    Verifying RAM Compatibility 192

    Overclocking Can Lead to System Instability 192

    Use Caution When Mismatching RAM Speeds 193

     “Parity Error - System Halted” Message 194

    RAM-Sizing Errors at Bootup 194

    Determining Whether Cache RAM Is the Source of a Memory Problem 195

    Other Methods for RAM Testing 195

    Preventative Maintenance for Memory 196

Review All the Key Topics 197

Complete the Tables and Lists from Memory 197

Define Key Terms 197

Complete Hands-On Labs 198

    Lab 5-1: Select and Install the Correct RAM 198

Answer Review Questions 199

Answers to Hands-On Labs 202

    Lab 5-1: Select and Install the Correct RAM 202

Answers and Explanations to Review Questions 203

Chapter 6 I/O and Input Ports and Devices 207

Introduction to I/O Ports 208

USB 209

    USB Port Types, Speeds, and Technical Details 209

    Adding USB Ports 213

    Troubleshooting USB Ports and Devices 215

IEEE-1394 (FireWire) 218

    IEEE 1394 Ports and Cables 218

    IEEE 1394—Compatible Devices 219

    Installing an IEEE 1394 Card 220

    Troubleshooting IEEE 1394 Ports and Devices 220

SCSI 221

    Multiple Device Support with SCSI Host Adapters 222

    Jumper Block and DIP Switch Settings for Device IDs 223

    SCSI Standards 225

    SCSI Cables 225

    SCSI Signaling Types 227

    Daisy-Chaining SCSI Devices 227

    SCSI Host Adapter Card Installation 228

    SCSI Daisy-Chain Maximum Length 229

    SCSI Termination Methods 229

COM (Serial) 231

    Serial Port Pinouts 233

    Types of Serial Cables 235

    How to Configure or Disable Serial Ports 236

    Serial Port Software Configuration 236

    Adding Additional Serial Ports 238

    Troubleshooting Serial Ports and Devices 238

LPT (Parallel) 240

    Parallel Port Configuration 243

    Types of Parallel Cables 244

    How to Configure or Disable Parallel Ports 246

    Adding Parallel Ports 247

    Troubleshooting Parallel (LPT) Ports, Devices, and Switchboxes 247

    Testing Parallel and Serial Ports 248

PS/2 Mouse and Keyboard 249

Audio 249

    Analog Audio Mini-Jacks 249

    SPDIF Digital Audio 250

Mouse 251

    Mouse Hardware Resource Use 252

    Troubleshooting Mice and Pointing Devices 253

    Maintaining Mice and Pointing Devices 257

Keyboard 258

    Troubleshooting Keyboards 258

    Maintaining Keyboards 259

Bar Code Reader 259

Touch Screen 260

    Touch Screen Interfacing to the Computer 261

    Installing a Touch Screen 262

    Troubleshooting a Touch Screen 262

KVM Switch 263

Review All the Key Topics 264

Complete the Tables and Lists from Memory 265

Define Key Terms 265

Complete Hands-On Lab 265

    Lab 6-1: Check USB Device Power Usage 265

Answer Review Questions 266

Answers to Hands-On Lab 269

    Lab 6-1: Check USB Device Power Usage 269

Answers and Explanations to Review Questions 269

Chapter 7 Video Displays and Video Cards 273

Video Card Types 274

    Video Card Cooling 275

Display Types 276

    CRT Monitor 277

    LCD Monitor 278

    LED Monitor 279

    Plasma 279

    Data Projector 280

    OLED 281

Installing a Video Card 282

    BIOS Configuration 282

    Video Card Physical and Driver Installation 282

Video Connector Types 285

    VGA 285

    DVI 286

    HDMI 286

    DisplayPort 288

    Component/RGB 289

    S-Video 289

    Composite 289

    Installing a Monitor 289

Video Display Settings 292

    Resolution 292

    Color Quality (Color Depth) 295

    Refresh Rates 296

Troubleshooting Displays and Video Cards 297

    Troubleshooting Picture Quality Problems with OSD 298

    Using Advanced Display Properties for Troubleshooting 299

    Troubleshooting Video Hardware 300

    Preventative Maintenance for Displays 302

Review All the Key Topics 304

Complete the Tables and Lists from Memory 304

Define Key Terms 305

Complete Hands-On Labs 305

    Lab 7-1: Select the Appropriate Video Connectors 305

Answer Review Questions 306

Answers to Hands-On Labs 309

    Lab 7-1: Select the Appropriate Video Connectors 309

Answers and Explanations to Review Questions 310

Chapter 8 Customized PCs and Multimedia Devices 313

Customized PC Configurations 314

    Graphic/CAD/CAM Design Workstation 314

    Audio/Video Editing Workstation 316

    Virtualization Workstation 318

    Gaming PC 319

    Home Theater PC 321

    Standard Thick Client 322

    Thin Client 323

    Home Server PC 323

Evaluating Onboard Components 324

    General System Information 324

    Processor Information and Hardware-Assisted Virtualization Readiness 326

Installing and Configuring Multimedia Devices 327

    Webcams 327

    Digital Cameras 328

    Sound Cards 329

    Installing a MIDI Enabled Device 332

    Microphone 333

    Video Capture and TV Tuner Cards 335

Review All the Key Topics 337

Complete the Tables and Lists from Memory 337

Define Key Terms 338

Complete Hands-On Labs 338

    Lab 8-1: Evaluate a Computer’s Suitability for Various Tasks 338

Answer Review Questions 341

Answers to Hands-On Labs 343

    Lab 8-1: Evaluate a Computer’s Suitability for Various Tasks 343

Answers and Explanations to Review Questions 343

Chapter 9 L aptop and Notebook Computers 345

Laptop Expansion Options 346

    PCMCIA (PC Card, CardBus) 346

    ExpressCard 350

    Memory 352

    Connecting USB Drives to Your Laptop 352

    Flash Memory Cards 352

Best Practices for Laptop Disassembly 353

Hardware Device Replacement 354

    Removing and Replacing the Battery 355

    Replacing a Laptop Keyboard or Pointing Device 356

    Replacing Speakers 358

    Replacing a Laptop Hard Drive 358

    Performing a Memory Upgrade 360

    Replacing an Optical Drive 362

    Removing a Wireless Card (Mini-PCI or Mini-PCIe) 362

    Replacing the Screen 365

    Replacing the Fan, Heat Sink, and CPU 366

Laptop Displays 368

    LCD Displays 369

    LED Displays 369

    OLED Displays 369

    Plasma Displays 370

    Display Resolutions and Viewing Quality Considerations 370

    Inverter and Backlight Components 372

    Wi-Fi Antenna Components 373

Laptop Features 374

    Special Laptop Function Keys 374

    Working with Dual Displays 375

    Working with Port Replicators and Docking Stations 380

    Physically Securing a Laptop Computer 381

Troubleshooting Laptop Problems 382

    Troubleshooting Display Problems 382

    Power Problems 384

    Keyboard Problems 385

    Network Problems 386

Review All the Key Topics 387

Complete the Tables and Lists from Memory 388

Define Key Terms 388

Complete Hands-On Lab 388

    Lab 9-1: Locate Laptop Hard Drive and Memory 388

Answer Review Questions 391

Answers to Hands-On Lab 394

    Lab 9-1: Locate Laptop Hard Drive and Memory 394

Answers and Explanations to Review Questions 394

Chapter 10 Mobile Devices 397

Mobile Device Hardware 398

    Examples of Mobile Device Hardware 398

    Differences Between Tablets and Laptops 399

    Tablet and Laptop Similarities 400

    Upgrading and Replacing the Memory Card and the Battery in a

    Smartphone 400

    Hardware Wrap-Up 403

    Mobile Hardware Wrap-Up 404

Mobile Operating Systems 404

    Android Versus iOS 404

    Where and How to Get Applications 408

    Adjusting the Display 408

    GPS and Geotracking 411

    Mobile OS Wrap-Up 412

Mobile Network Connectivity 412

    GSM Cellular Connectivity 412

    Wi-Fi Network Connectivity 414

    Wi-Fi Troubleshooting 416

    Bluetooth Configuration 418

    Email Configurations 421

    Mobile Network Connectivity Wrap-Up 424

Mobile Synchronization 424

    Synchronizing an Android Device to a PC 424

    Synchronizing an iPad2 to a PC 427

    Synchronizing Other Devices 428

    Mobile Sync Wrap-Up 429

Mobile Security 429

    Protecting Against Stolen or Lost Devices 429

    Protecting Against Compromised or Damaged Devices 432

    Turning Off Applications and Resets 435

    Security Wrap-Up 438

Review All the Key Topics 439

Define Key Terms 440

Complete Hands-On Labs 440

    Lab 10-1: Troubleshoot a Mobile Wi-Fi Connection 440

    Lab 10-2: Secure a Mobile Device 440

Answer Review Questions 441

Answers to Hands-On Labs 444

    Lab 10-1: Troubleshoot a Mobile Wi-Fi Connection 444

    Lab 10-2: Secure a Mobile Device 444

Answers and Explanations to Review Questions 445

Chapter 11 Printers 449

Laser Printers 450

    Toner Cartridges 450

    The Laser Printing (EP) Process 451

    Color Laser Printing Differences 454

Inkjet Printers 455

    Ink Cartridges 457

    Calibrating the Printer 458

Thermal Printers 459

    Thermal Print Processes 459

    Thermal Printer Ribbons 460

    Thermal Printer Paper 460

Impact Printers 461

    Impact Dot Matrix Print Process 462

    Impact Dot-Matrix Printheads 463

    Impact Printer Ribbons 463

    Impact Printer Paper and Media 464

Printer Installation and Configuration 464

    Installing a Printer 465

    Installing RAM 467

    Upgrading Firmware 469

    Printer Interface Types 469

    Printer Sharing in Windows 471

    Configuring Options and Device Settings 472

    Printing a Test Page 476

    Working with the Print Spooler 477

Printer Maintenance 478

    Laser Printer Maintenance 478

    Inkjet Printer Maintenance 480

    Thermal Printer Maintenance 482

    Impact Printer Maintenance 483

Printer Troubleshooting 484

    Streaks and Smudges 484

    Faded Prints 485

    Ghost Images 486

    Toner Not Fused to Paper 486

    Creased Paper 487

    Paper Not Feeding 487

    Paper Jam 487

    No Connectivity 488

    Garbled Characters on Paper 488

    Vertical Lines on a Page 489

    Backed Up Print Queue 489

    Low Memory Errors 490

    Access Denied 492

    Printer Won’t Print 492

    Color Output in Wrong Print Colors 492

    Unable to Install Printer 492

    Error Codes 492

Review All the Key Topics 494

Define Key Terms 494

Complete the Hands-On Lab 495

    Lab 11-1: Solve Inkjet Printing Problems 495

Answer Review Questions 495

Answers to Hands-On Lab 498

    Lab 11-1: Solve Inkjet Printing Problems 498

Answers and Explanations to Review Questions 498

Chapter 12 Storage Devices 501

Drive Interface Types 502

    External and Internal Drive Interfaces 502

    PATA and SATA Performance Characteristics 504

    PATA Cabling, Configuration, and Setup 506

    SATA Configuration and Cabling 508

    SCSI IDs 510

    Hot-Swappable Drive Interfaces 511

Hard Disk Drives 512

    Performance Factors for SATA and PATA Hard Disks 512

    Internal Hard Disk Drive Installation 513

    eSATA Drives 519

SSD and Flash Drives 520

    Flash Memory Cards 520

    Flash Card Reader 523

    USB Flash Memory Drives 524

    SSD 525

RAID 526

    Creating an ATA or SATA RAID Array 528

Optical Drives 531

    Comparing CD, DVD, and Blu-ray Drives and Media 531

    DVD Media Types 532

    Blu-ray Media Types 532

    Drive Speed Ratings 533

    Recording Files to Optical Discs 533

Floppy Drives 538

    Floppy Drive Capacities 538

    Floppy Disk Drive Hardware Configuration 539

    Maintaining Floppy Disks, Data, and Drives 540

Tape Drives 541

Troubleshooting Hard Drives, SSDs, and RAID Arrays 542

    Read/Write Failures 543

    Slow Performance 543

    Noises Coming from Hard Disk 546

    Boot Failure 547

    Drive Not Recognized 548

    Operating System Not Found 548

    RAID Not Found 549

    RAID Failure 549

    Disk Surface and Data Recovery Tools 550

Review All the Key Topics 553

Complete the Tables and Lists from Memory 553

Define Key Terms 554

Complete Hands-On Lab 554

    Lab 12-1: Configure SATA Ports 554

    Lab 12-2: Configure PATA Jumper Blocks 555

Answer Review Questions 557

Answers to Hands-On Lab 560

    Lab 12-1: Configure SATA Ports 560

    Lab 12-2: Configure PATA Jumper Blocks 560

Answers and Explanations to Review Questions 561

Chapter 13 Installing and Upgrading Windows 565

Installing Windows 566

    Minimum and Recommended Hardware Requirements 566

    Boot Methods 570

    Types of Installation 570

    Time/Date/Language/Region Settings 579

    Partitioning 580

    File System Types and Formatting 586

    Loading Alternative Third-Party Disk Drivers 588

    Workgroup Versus Domain Setup 589

Transferring User Data 589

    Windows Easy Transfer 590

    User State Migration Tool 591

Updating Windows 592

    Using Windows Update and Microsoft Update 592

    Installing Service Packs Manually 593

Setting Up Recovery Partitions and Discs 595

Review All the Key Topics 597

Complete the Tables and Lists from Memory 597

Define Key Terms 598

Complete Hands-On Lab 598

    Lab 13-1: Selecting Installation Options for Windows 7 598

Answer Review Questions 599

Answers to Hands-On Lab 602

    Lab 13-1: Selecting Installation Options for Windows 7 602

Answers and Explanations to Review Questions 602

Chapter 14 Using and Managing Windows 605

Windows Versions and Editions 606

    Windows XP Family 607

    Windows Vista Family 607

    Windows 7 Family 608

Windows Features 609

    Windows Desktop (Aero, Aero Glass, Sidebar, Gadgets) 610

    Shadow Copy 612

    ReadyBoost 613

    Compatibility Mode 615

    Windows XP Mode 618

    Administrative Tools 618

    File Structure and Paths 620

Command-Line Tools 621

    Starting a Command-Prompt Session with CMD.EXE 621

    Internal Commands Overview 622

    Using Wildcards to Specify a Range of Files 624

    COPY 624

    XCOPY 625

    ROBOCOPY.EXE 627

    MKDIR, CHDIR, and RMDIR (MD, CD, and RD) 628

    Format/Format.exe 629

    Diskpart 633

    DEL 635

    Tasklist 636

    Taskkill 638

Administrative Features 640

    Computer Management (MMC) 640

    Performance Monitor/System Monitor 641

    Services (Services.msc) 642

    Task Scheduler 645

    Print Management 648

    Task Manager 648

Disk Management 650

    Mount Points and Mounting a Drive 655

    Windows File Systems 657

Run-Line Utilities 661

    Notepad 662

    Windows Explorer 662

    MSInfo32 (System Information) 670

    DXDiag (DirectX Diagnostics) 672

Control Panel 673

    Starting Control Panel 674

    Category and Icon Views 674

    Shortcuts to Control Panel Functions 678

    Display Options 678

    Folder Options 679

    System 680

    Power Options 682

    Add/Remove Programs (Windows XP) 686

    Programs and Features (Windows Vista/7) 687

    Automatic Updates (Windows XP) 688

    Tablet PC Settings (Windows Vista/7) 688

    Pen and Input Devices (Windows Vista) 689

    Problem Reports and Solutions (Windows Vista, and 7) 689

    Devices and Printers 689

    HomeGroup (Windows 7) 690

    Action Center (Windows 7) 691

Client-Side Virtualization 692

    Host/Guest Virtualization 692

    Hypervisor 692

    Features and Benefits of Virtual Machines 693

    Resource Requirements 693

    Emulator Requirements 693

    Security Requirements 694

Review All the Key Topics 695

Complete the Tables and Lists from Memory 695

Define Key Terms 696

Complete Hands-On Lab 696

    Lab 14-1: Open and Use the Command Prompt 696

    Lab 14-2: Using Microsoft Management Console 696

Answer Review Questions 697

Answers to Hands-On Lab 700

    Lab 14-1: Open and Use the Command Prompt 700

    Lab 14-2: Using Microsoft Management Console 701

Answers and Explanations to Review Questions 701

Chapter 15 Troubleshooting and Maintaining Windows 705

STOP (Blue Screen of Death) Errors 706

    Causes of BSOD Errors 707

    Researching Causes and Solutions 707

    BSOD and Spontaneous Shutdown and Restart 708

Boot Failures 709

    Windows 7/Vista Boot Errors 710

    Windows XP Boot Errors 712

    Missing Operating System Error 713

    Missing Graphical Interface 714

    GUI Fails to Load 714

Other Windows Problems 714

    Improper Shutdowns 714

    Device Fails to Start 715

    Missing DLL Message 715

    Services Fail to Start 715

    Compatibility Error 716

    Slow System Performance 716

    Boots to Safe Mode 717

    File Fails to Open 717

Windows Diagnostic and Repair Tools 717

    Using System File Checker (SFC) 719

    Using MSConfig 720

    Using REGSVR32 721

    Using REGEDIT 722

    Using Event Viewer 724

    Using Safe Mode and Other Advanced Boot Options 726

    Using Device Manager 729

    Using Windows XP Recovery Console 735

    Using Automated System Recovery to Restore a Windows XP Installation 739

    Using Windows Recovery Environment 741

Maintaining Windows 744

    Using Windows Backup for XP 745

    Using Windows Vista’s Backup and Restore Center 748

    Using Windows 7’s Backup and Restore 750

    CHKDSK.EXE 754

    Defrag 755

    System Restore and Restore Points 756

    Firmware Updates 760

Review All the Key Topics 761

Complete the Tables and Lists from Memory 761

Define Key Terms 762

Complete Hands-On Lab 762

    Lab 15-1: Check System Protection Settings 762

    Lab 15-2: Using Event Viewer 762

    Lab 15-3: Using Device Manager 762

Answer Review Questions 763

Answers to Hands-On Lab 765

    Lab 15-1: Check System Protection Settings 765

    Lab 15-2: Using Event Viewer 765

    Lab 15-3: Using Device Manager 766

Answers to Review Questions 766

Chapter 16 Networking 769

Network Models 770

    Client/Server Versus Peer-to-Peer 770

    LANs and WANs 773

    Network Topologies 774

    Network Devices 775

Internet Connectivity Technologies 778

    Modems and Dial-Up Internet Connectivity 778

    ISDN Internet Connectivity 784

    Broadband Internet Services (DSL, Cable, Satellite) 786

    Fiber-Optic 790

    Cellular 790

    WiMAX 791

    LANs and Internet Connectivity 791

TCP/IP 792

    HTTP/HTTPS 792

    SSL 792

    TLS 792

    HTML 793

    FTP 794

    Telnet 794

    SSH 795

    DNS 795

    DHCP 796

    Email 797

    Remote Desktop 798

    SNMP 798

    SMB 799

    LDAP 799

TCP and UDP Ports 799

Cable and Connector Types 801

    UTP and STP Cabling 801

    Fiber-Optic Cabling 805

    Coaxial Cabling 805

    Plenum and PVC 806

    Connector Types 806

Networking Tools 808

Network Types 809

Wireless Network Standards 811

    Wireless Ethernet 811

    Bluetooth 812

    Infrared 813

    Cellular 813

    VoIP 813

Switches and Hubs 814

Building a Small Office/Home Office Network 815

    Installing Network Interface Cards 815

    Configuring Network Interface Cards 816

    TCP/IPv4 Configuration 819

    IPv6 Addressing 827

    Setting Up Shared Resources 829

    Administrative Shares 834

    Setting Up the Network Client 834

    Using Shared Resources 836

    Browser Installation and Configuration 841

    Multifunction Network Device Configurations 845

Using Network Command-Line Tools 846

    Using the Net Command 847

    Using Ping 847

    Using Tracert 848

    Using NSLookup 849

    Using Ipconfig 849

    Using Netstat 849

    Using NBTSTAT 850

Network and Internet Troubleshooting 851

    Can’t Access Network Resources 851

    Significant Drops in Network Performance 851

    Unattended PC Drops Its Network Connection 852

    All Users Lose Network Connection 853

    Users Can Access Some Shared Resources But Not Others 853

    Can’t Print to a Network Printer 853

    Ping and Tracert Work, But User Can’t Display Web Pages with Browser 854

Overview of Creating a Small Office/Home Office Network 854

Review All the Key Topics 856

Complete the Tables and Lists from Memory 857

Define Key Terms 857

Complete Hands-On Labs 857

    Lab 16-1: Select the Appropriate Type of Cable 858

    Lab 16-2: Select the Appropriate IP Networks 858

    Lab 16-3: Select the Network Option and Appropriate Ports 859

    Lab 16-4: Install an Appropriate Wireless Network 859

Answer Review Questions 859

Answers to Hands-On Labs 864

    Lab 16-1: Select the Appropriate Type of Cable 864

    Lab 16-2: Select the Appropriate IP Networks 864

    Lab 16-3: Select the Network Option and Appropriate Ports 864

    Lab 16-4: Install an Appropriate Wireless Network 865

Answers and Explanations to Review Questions 865

Chapter 17 Security 869

Security Fundamentals 870

    Secure and Insecure File Systems 870

    Authentication Technologies 871

    Protection Against Viruses and Malware 872

    Software Firewalls 873

Data and Physical Security 873

    Data Access Local Security Policy 874

    Encryption Technologies 875

    Backups 877

    Data Migration 877

    Data and Data Remnant Removal 877

    Password Management 878

    Locking a Workstation 878

    Incident Reporting 879

    Social Engineering 880

    Physical Security 881

Securing Wireless Networks 883

    WEP and WPA Encryption 883

    Access Point Configuration for Maximum Security 885

Securing Wired Networks 891

Access Control Purposes and Principles 892

    Operating System Access Control 892

Data Destruction/Disposal Techniques 898

Installing, Configuring, and Troubleshooting Security Features 899

    BIOS Security Features 899

    Software Firewalls 900

    Configuring Exceptions 902

    Wireless Network Configuration 904

    Unused Wireless Connections 910

    File Systems (Converting from FAT32 to NTFS) 912

    Malicious Software Protection 913

Review All the Key Topics 919

Define Key Terms 919

Complete Hands-On Labs 920

    Lab 17-1: Hard Drive Security and Disposal 920

    Lab 17-2: Secure a Customer’s Wireless Network 920

Answer Review Questions 921

Answers to Hands-On Labs 924

    Lab 17-1: Hard Drive Security and Disposal 924

    Lab 17-2: Secure a Customer’s Wireless Network 924

Answers and Explanations to Review Questions 925

Chapter 18 Operational Procedures and Communications Methods 929

Computer Safety 930

    ESD 930

    Electrical Safety 932

    Physical Safety 934

Environmental Controls 935

    Temperature, Humidity, and Air 936

    Material Safety Data Sheet (MSDS) 936

Incident Response and Documentation 938

    First Response 938

    Documentation 938

    Chain of Custody 939

Communication Methods and Professionalism 939

    How to Interact with to Customers 939

    How to Treat Customers’ Property 941

Review All the Key Topics 942

Complete the Tables and Lists from Memory 942

Define Key Terms 942

Complete Hands-On Labs 942

    Lab 18-1: Select the Appropriate Power Protection Equipment 942

Answer Review Questions 943

Answers to Hands-On Labs 947

    Lab 18-1: Select the Appropriate Power Protection Equipment 947

Answers and Explanations to Review Questions 948

Glossary

CD Only:

Appendix A Memory Tables

Appendix B Memory Tables Answer Key

9780789748508   TOC   7/31/2012

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Updated Chapter 6 and Table 6.1 for the main title

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